For further consideration, please apply on our website:
https://okstate.csod.com/ux/ats/careersite/8/home?c=okstate&sq=req18670
Position Details
Req ID: REQ18670
Position Title: Patient Service Representative-IMSS
Position Type: Staff Full-Time
Position Number: GS9188
OSU Campus: Tulsa - Center for Health Sciences/OSU Medicine
Department: Department of Medicine
Location Address:
717 South Houston Ave
Tulsa, Oklahoma, 74127
United States
Hiring Range: $15.00 - $16.88, Hourly
(Contingent upon available funding):
Work Schedule: Typically 8 hrs/day, 5 days/week
THIS IS A GRANT FUNDED POSITION.
Job Summary:
The Patient Service Representative is primarily responsible for ensuring high quality customer service and continuation of care. The Patient Service Representative is utilized in performing typical front office functions and referrals. The Patient Service Representative is under the overall on-site supervision of the Supervisor.
Environmental Hazards:
Possible exposure to hazardous material, hot and cold, blood borne pathogens.
Physical Requirements:
Ability to lift and carry 8-10 pounds, stoop, reach, stand, walk, finger,
grasp, feel, talk, hear, see, and perform repetitive motions with or without
reasonable accommodations.
Special Instructions to Applicants
IMPORTANT! APPLICANTS PLEASE READ!
For full consideration, please ensure all employment history is correct and complete. An Edit button (on the right) is available which allows you to add information.
In addition, OSU Medicine’s Customer Service Philosophy is:
“We enrich lives by providing compassionate care and amazing service to every life we touch.”
We achieve our service standards with employee behaviors centered on safety, courtesy, presentation, and efficiency.
Safety is:
-Be aware of environment
-Be intentional in your actions
-Ensure accuracy
-Mitigate potential hazards
Courtesy is:
-Welcome and actively engage in a friendly and respectful manner
-Be responsive, polite, and helpful
-Smile
-Demonstrate care and concern
-Show appreciation and say “Thank You”
Presentation is:
-Be professional
-Have a clean and neat appearance
-Maintain a clean and organized work area
-Remember what you represent at all times
Efficiency is:
-Respond to needs in a timely manner
-Organize and prioritize your work
-Be available and respect others’ time
-Be innovative
Education & Experience
Qualifications:
- High School Diploma/GED
- Six (6) months related job experience in a medical office or equivalent
- Strong interpersonal and communication skills
Skills, Proficiencies and Knowledge:
- Experience working with computers and various software programs, performing data entry and quickly learning new computer systems as needed.
- Ability to handle incoming calls, take clear messages, schedule appointments, and understand common medical terminology.
- Knowledge of insurance policies, billing procedures, and other front office administrative work.
- Strong customer service skills and communication abilities.
- Able to juggle multiple tasks simultaneously while delivering excellent patient care.
- Clear verbal and written communication skills.
Preferred:
- Experience working with computers and software, performing data entry,
answering the telephone, and scheduling appointments
- Ability to take telephone messages and have an understanding of medical
terminology
- Experience with Electronic Medical Records; EPIC highly desirable
- Prior experience working with HIV/AIDS care a plus
Job Type: Full-time
Pay: $15.00 - $16.88 per hour
Expected hours: 40 per week
Benefits:

• 401(k)
• 403(b)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

People with a criminal record are encouraged to apply
Ability to Relocate:

• Tulsa, OK 74127: Relocate before starting work (Required)

Work Location: In person