United States Job Openings
Boston Vision LLC
Patient Services Manager
Lawrence
FULL TIME
November 9, 2024
Reporting to the Director of Operations, the primary focus of this position is to oversee the Patient Services Team and ensure the efficient flow of daily clinics and maximum patient satisfaction across 7 locations. Assuming administrative tasks and managing cash flow accuracy at the reception desks. Leading orientation, training, support and direction of Patient Services staff. Careful monitoring of current processes, policies and practices will be essential for compliance and potential modifications as necessary.Essential Functions Leads by example in professionalism, patient satisfaction and team cohesion Ensures thorough and consistent training and direction of all members of Patient Services team through consistent presence in patient areas Collaborates with other key supervisors at locations – Lead Ophthalmic Technicians, Medical Director and other members of Management Monitors financial transactions to ensure maximum and accurate collection at the reception desks including balancing batches and reviewing appropriate reports Deposit cash and checks, as needed Oversee daily reporting to ensure accurate scheduling, billing and following of Doctors orders Maintains familiarity with all types of medical and vision insurance to ensure office is current on latest updates and/or changes Assists with patient billing questions and other concerns, and/or guides them to appropriate resources for further information, guidance or assistance Assists patients, patients’ families, referring physicians and third-party carriers to resolve patient-related issues Maintains an understanding of the billing, scheduling, and reporting functions of the computer system and demonstrates efficiency of use Manages clinic schedules for best efficiency, use of resources and optimum patient experience Implements and evaluates processes for continuous improvement.Manage employee scheduling and time-off requests for Patient Services Team Collaborates in recruiting, hiring, orientation, development and evaluation of clerical staff Manage orientation, development and evaluation of team including performance reviews and disciplinary action, as necessary Trains new employees on current and new processes that are rolled out.Provides assistance in any area when support staff is unavailable or absent Oversees and approves office supply inventory and coordinates the servicing of office equipment Other duties as assigned Competencies High level leadership skills Highly organized Positive and flexible demeanor Attention to details Relationship Management Conflict resolution Work Environment This role operates in a professional medical office environment routinely using standard office and clinical equipment such as computers, telephones and testing equipment.Physical Demands This role requires periods of time sitting at a desk using office equipment as well as moving around the office meeting with, and training, Physicians and staff. Traveling to other clinics on as needed basis is required.Required Education and Experience At least 3 years related experience (Front Desk Management in a healthcare setting preferred)Work Authorization All employees must be already authorized to work in the USAAAP/EEO Statement Boston Laser Eye Institute is an equal opportunity employer. Applicants are considered for positions without regard to veteran status, uniformed service member status, race, religion, sex, national origin, age, physical or mental disability, genetic information or any other category protected by applicable federal, state or local laws.Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this role. Responsibilities and activities may change at any time with or without notice.
About Boston Vision LLC
The professionals at Boston Vision have over 20 years of experience serving patients in their community through excellent and innovative eye care procedures. They are dedicated to quality care for patients as a private academic medicine practice. Each of the doctors at Boston Vision values ongoing research and education, and our team is trained on the most cutting-edge procedures available. In addition to serving patients in our Boston office, our physicians hold affiliations with Harvard Medical School hospitals and work internationally, performing cataract surgery for patients in the United Kingdom and artificial cornea implantation in the Middle East. You can find original research from our doctors in various medical journals and textbooks as they remain at the forefront of advanced treatment options. We regret to inform you that this job opportunity is no longer available as it has expired
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