About Us: Innovating to solve real-world problems

Applied Insight enhances the ability of federal government customers to preserve national security, deliver justice and serve the public with advanced technologies and quality analysis. We work closely with agencies and industry to overcome technical and cultural hurdles to innovation, empowering them with the latest end-to-end cloud infrastructure, big data and cyber capabilities. Our expertise in cross-domain and boundary solutions, network analytics, Dev Ops and low-to-high development is unique in our industry. We develop and deliver innovative products and applications that are deployed in highly sensitive customer environments and have broad applications for federal missions.
On joining the Applied Insight team, you’ll be working to solve real-world problems on missions that matter with people who share your passions and encourage your ambition. It’s vital to us that we hire committed people who are great at what they do. We return that commitment by empowering them with the autonomy, the support and the tools they need to fulfill their true potential.
A day in the life (just a few of the things you may do on any given day):
As the Service Now Systems Administrator in Arlington, VA. this exciting opportunity will be supporting the United States Marshals Services unique mission needs. We are seeking an individual to join the team who is fully committed to the success of USMS programs and bringing the best innovation, implementation, and attitudes to bear to the position.
The Service Now Administrator is responsible for the configuration, administration, and support of the Service Now platform. This role involves managing the platform's health, implementing changes, and ensuring optimal performance to meet the organization's needs. The Service Now Administrator will collaborate with IT teams and business stakeholders to deliver effective solutions and improvements.
Key Responsibilities:

• Platform Administration:
  • Administer and maintain the Service Now platform in a self-hosted environment, ensuring its stability, performance, and availability. This includes semi-annual upgrades of the application in addition to updates and hotfixes of installed store apps.
  • Create, maintain, and enhance Incident Management, Problem Management, Service Request Management, Service Catalog, Knowledge Management, Self-Service Portals, single sign on (SSO) capability, and Active Directory Profile synchronization.
  • Manage Service Now instance security, including user/group access, roles, and permissions.
  • Install and configure new Service Now store apps and plugins.
• Incident and Problem Management:
  • Troubleshoot and resolve issues related to the Service Now platform.
  • Provide technical support and guidance to end-users and stakeholders.
  • Monitor and maintain the health of the Service Now platform through regular checks and proactive maintenance.
• Development and Customization:
  • Develop and implement new modules, workflows, and custom applications within the Service Now platform.
  • Create and maintain service catalogs, forms, scripts, and automated workflows.
  • Collaborate with teams to design and implement integrations with other systems.

What we are expecting from you (i.e. the qualifications you must have):

• Bachelor's degree and 5 years of relevant experience. Additional experience can be considered in lieu of a degree.
• Experience working within the Service Now platform completing administration tasks, including user provisioning, ticket research and response, reporting, system upgrades, system updates, hotfixes, and maintenance activities.
• Experience supporting the implementation, administration, and configuration of Service Now modules into an existing Service Now instance.
• Experience using the ITSM suite to include the management of users, groups, and roles, CMS Development, ACLs, business rules, workflows, UI actions, UI policies, dictionary, and catalog items.
• Experience with front-end technology and frameworks such as HTML, XML, CSS, Bootstrap, Java Script, Angular JS, JQuery and UI Framework on Next Experience.
• Excellent communication skills and professionalism dealing with both internal and external entities ITIL and agile.
• Experience customizing and configuring the application UI and automated processing capabilities.
• Experience with source/version control using Git as well as update sets.

What we are desiring from you (i.e. the nice-to-have qualifications):

• Linux administration skills
• Service Now certifications
• Service Now development experience
• .NET experience
• Active Secret Clearance

Citizenship & Clearance Requirements:

• US Citizenship Required.
• Must be able to obtain Do D Secret Clearance and USMS Public Trust prior to joining our team.

What we will provide in return: Excellent compensation and amazing benefits

• Multiple health insurance options which include a PPO plan with ZERO deductibles and an HSA plan.
• 401k Immediate Vesting. Company matches 100% of the first 3% contributed and 50% of the next 2% contributed.
• Fully paid long-term disability, short-term disability, and life insurance.
• Flexible Spending Account options.
• Generous paid time off.
• Flexible work schedules with the ability to bank extra hours for additional time off.
• Government shutdown protection where employees don't have to use leave for up to 3 days out of the year for inclement weather or budget issues.
• Employee centric culture and a belief that we should empower those who are good at what they do and then give them the tools they need to achieve success and grow their career.
• A commitment to learning and growth and easy ways to achieve both including a training budget, education assistance, mentorship programs and collaborative learning sessions.
• A collaborative environment that fosters communication and an open-door policy.

Applied Insight provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to actual or perceived race, creed, color, religion, alienage or national origin, ancestry, age, disability or handicap, sex, veteran status, sexual orientation, gender identity or expression, genetic information, or any other characteristic protected by applicable federal, state or local laws.