West Creek 7 (12077), United States of America, Richmond, Virginia
Principal Associate, Process Manager (Bank Tech)
At Capital One, we’re building a leading information-based technology company. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams.

Capital One, a Fortune 500 company and one of the nation’s top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our goal is to create one of the nation’s great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company – and a great place to work.

The Bank Tech Technical Delivery Excellence (TEDx) organization is seeking a highly organized and self-motivated Process Manager to join the Portfolio Delivery Operations team. The team and the work is fast-paced but gives an opportunity to be involved start-to-finish in Agile project methodology. The Process Manager will partner with Tech Leads, Product Owners, Design and Technology Program Managers to collect feedback and enhance our processes, reporting, and Jira workflows.

As a Process Manager you will:
Manage data governance for Jira data for the Business Banking Portfolio; working with Product and Tech teams to understand active strategic initiatives and backlog for what’s next as well as how the data is used in capacity planning. Role requires someone who is highly organized with attention to detail and a good working knowledge of Jira and foundational Agile concepts from a user perspective.

• (Atlassian) Jira Administrative Proficiency
  
  • Managing Jira Project configurations, schemes, automations
    
  • Maintaining Jira instances (Users, Security)
    
  • Using Jira Data for informed, strategic decisions
    
• Process Management
  
  • Creating, analyzing and improving delivery processes and procedures
    
  • Configuring Jira to optimize and simplify usage
    
• Project (or Program) Management
  
  • Working with multiple, large-scale projects
    
  • Understanding the Hierarchical setup of Jira Issuetypes
    
• Problem Solving
  
  • Strong analytics experience to troubleshoot and resolve issues quickly and completely
    
  • Ability to guide and support the challenges delivery teams
    
• Communications/Collaborations
  
  • Able to work with multiple, cross-functional teams and explain complex concepts in a clear and concise way
    
  • Strong presentational and instructional skills
    
  • Training and support for day-to-day operational needs
    
• Reporting and Data Fidelity
  
  • Using linkages to create reporting segmentation
    
  • Identifying data anomalies and using analytics/tools to help teams find opportunities for improvement
    

Basic Qualifications:

• Bachelor’s Degree
  
• At least 3 years of Process Management or Risk Management experience
  
• At least 1 year of Continual Improvement experience
  
• At least 1 year of JIRA experience
  

Preferred Qualifications:

• 4+ years of Process Management experience
  
• 1+ years of Project Management experience
  
• 1+ years of experience working with Product and Technology teams
  

At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization).

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at Recruiting Accommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).