Apply for Production Support Specialist Role at Tricon Residential

United States Job Openings

Tricon Residential

Production Support Specialist

Tustin

FULL TIME

October 16, 2024

locations

Tustin, CA

time type

Full time

posted on

Posted Today

job requisition id

JR102492

Tricon Residential is an owner and operator of a growing portfolio of more than 38,000 single-family rental homes in the U.S. Sun Belt and multi-family apartments in Canada. Our commitment to enriching the lives of our employees, residents and local communities underpins Tricon’s culture and business philosophy. We provide high-quality rental housing options for families across the United States and Canada through our technology-enabled operating platform and dedicated on-the-ground operating teams. Our development programs are also delivering thousands of new rental homes and apartments as part of our commitment to help solve the housing supply shortage. At Tricon, we imagine a world where housing unlocks life’s potential.

Job Description

The Production Support Specialist role is responsible for providing technical assistance and support to all departments across all technology platforms. This role requires a strong technical aptitude and the ability to resolve complex issues beyond basic frontend remediation. Success in this role entails a holistic perspective on production support and software excellence.

Gather information independently, carry out necessary research, and provide an in-depth analysis to resolve production issues
Participate in weekly cadences and brainstorming sessions to identify opportunities and provide representation of the end users
Work closely with the product/dev/QA team to prioritize and document bugs
Provide severity and analysis of issues, inquiries, and requests
Maintain ownership until resolution of technical issue
Prioritize and deliver excellent customer service by troubleshooting and resolving issues related to Tricon’s technology solutions
Enforce best practices with end users to ensure data integrity throughout the organization
Analyze patterns in user requests to identify actionable insights for process improvement
Account creation and enforcement of user security and permissions
Assist with the development and delivery of training materials and documentation
Regularly contributes to and updates knowledge base system
Generate reports on system usage and ticket history as needed
Manage projects and tasks in project management tool
Maintain SLA and ticket closure goals using service desk software
Monitor system health by reviewing performance metrics and running pre-defined automated test cases

Qualifications:

Ability to write intermediate sql/mysql queries
Residential Real Estate or Single-Family Homes experience desired
2+ years of experience with technical troubleshooting, customer support, and account management
Strong customer service orientation is essential
Support desk experience is highly desired
Strong attention to detail, problem-solving, and process improvement skills
Must have a passion for learning new technology and developing innovative solutions

Minimum Requirements:

Bachelor’s degree or a combination of industry certifications and/or equivalent related work experience
Excellent verbal and written communication skills
Demonstrated ability to handle a fast-paced environment and the ability to prioritize and complete tasks
Ability to think critically to analyze issues and propose solutions
Work well in a team environment; willingness to collaborate to find optimal business solutions

At Tricon, we are committed to creating a workplace where every individual is valued for their unique contributions, experiences, voices, and backgrounds. By embracing these principles, we aim to positively impact our business and the communities we serve, creating a lasting legacy where everyone can thrive.

Salary Range

Placement within this compensation range will be determined by the candidate's knowledge, experience and skills.

$55,340.00 - $92,240.00

We regret to inform you that this job opportunity is no longer available as it has expired

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