Job Summary

Job Responsibilities

• Employee will be responsible for interacting professionally with a variety of stake holders via various communication mediums (written and/or verbal).
• Work with stakeholders to promptly and accurately resolve problems and identify and communicate trends
• Continually meet or exceed minimum pre-established metrics for customer service quality as monitored on a weekly, monthly, and yearly basis
• Work with multiple internal stakeholders to access available information, conduct research or gather data to solve complex customer inquiries and problems
• Demonstrate and continuously improve knowledge of all Vehicle, Parts & Accessories, General Merchandise, and other Harley-Davidson programs and procedures
• Participate in a self-directed work team and hold self and team members accountable to team determined guidelines, rules, and policies in a constructive manner

Education Requirements

Education Specifications

Experience Requirements

• Typically requires a minimum of 2 years of related experience.
• Experience in technical customer service/account management, wholesale customer relationship management, call center, or order system management
• Demonstrated ability to effectively communicate, influence and resolve issues using various methods (telephone, email, face-to-face, etc.).
• Ability to work with team members to solve problems that may not have an established resolution method

• Demonstrated ability to work with minimal supervision