Overview: What We Offer:

• Comprehensive health insurance (medical, dental, vision) available on the first of the month after your hire date
• 401(k) retirement plan with company match
• Paid vacation, sick days, and holidays
• Company-paid disability and life insurance
• Tuition reimbursement

• Employee discounts and perks
• Career growth and mentorship opportunities

• Collaborative team dynamic– we count on each other
• Opportunity to touch multiple areas of the business
• Opportunity to carve your own path based on your experience and skillset
• Opportunity to be part of a new business unit, helping to shape and define the future of corporate housing and short-term rentals

Responsibilities:

• Complete oversight of all reservations from the initial guest inquiry through until departure, delivering an exceptional guest experience
• Working closely with internal and external stakeholders to execute guest requests and obtain and share information integral to the success of the reservation
• Working closely with our Guest Communications Support Team to ensure all guest inquiries are attended to and resolved promptly, managing all follow-up items
• Daily management and coordination of all guest communication via multiple booking channels and platforms
• Writing and coordinating the sending of arrival details and other key guest communication, working with the property directly to ensure accurate information it shared
• Completing daily checks of upcoming arrivals and departures
• Initiating, assigning, managing, and completing tasks within the PMS
• Supporting the Guest Experience Team by liaising with property management, contractors, and guests to schedule appointments and see issues through to completion
• Coordinating appropriate guest service recovery
• Assist with the management of property listings and unit availability to maximize conversion and occupancy
• Ensuring property listings are accurate and up to date, making necessary edits and improvements to as required
• Supporting the Property Liaison Team during the property on-boarding phase, obtaining key property information and inputting it into the PMS
• Working closely with internal teams to create, implement and improve processes benefiting the functionality and results produced by the Reservations Team
• Being a member of the after-hours support team (on-call assistance, team rotation)

Qualifications:

• High school diploma or general education degree (GED), higher education preferred;
• Microsoft Office Suite Experience
• CRM experience
• Experience with Smartsheets (preferred)
• 5 years direct B2B sales or reservations experience (preferably with corporate housing, vacation rentals, hotels, or travel agencies who curate guest experiences)
• Corporate Housing, Multi-Family, and Furniture knowledge is a plus.

About CORT: Working for CORT: