• Lead, mentor, and motivate sales staff to achieve individual and team sales goals.
• Collaborate with General Sales Manager to assess and establish optimal staffing levels. Ensure new hires meet high standards through careful screening and selection processes.
• Foster a positive work environment by maintaining high morale and low turnover. Support employee development, address concerns and issues promptly, and recognize outstanding performance to encourage internal promotions and overall team satisfaction.
• Conduct regular training sessions to enhance the team's product knowledge, customer service skills, and sales techniques.
• Develop and implement strategic initiatives to drive sales growth and maximize profitability within sales department.
• Monitor market trends and competitor activities to identify opportunities for growth and innovation.
• Ensure a cohesive and premium brand experience across all key customer touchpoints, including online platforms, and f&I interactions.
• Identify opportunities to enhance the luxury experience for clients through exclusive events, partnerships, and personalized services.
• Oversee client relationship management processes to ensure a high level of customer satisfaction and retention.
• Ensure the dealership environment reflects the high standards of the Mercedes-Benz brand, creating a welcoming and luxurious atmosphere for customers.
• Implement and uphold strict adherence to all sales processes and protocols to maintain dealership standards and compliance
• Oversee the utilization of CRM system to optimize customer relationship management and improve sales efficiency.
• Effectively manage new & used car inventory, turnover, days’ supply, and stocking levels for each Mercedes-Benz model to maximize profitability.
• Analyze sales data and performance metrics to identify areas for improvement and implement corrective actions as needed.
• Generate reports and presentations to communicate sales performance insights to senior leadership.

• Minimum 3-5 years of experience in luxury dealership management experience.
• Bachelor’s degree in Business Administration, Marketing, or a related field preferred.
• Proven experience in automotive sales management – with a focus on luxury brands.
• Strong leadership and team-building skills, with a track record of motivating and developing high-performing teams.
• Results-driven mindset with a demonstrated ability to achieve and exceed sales targets and KPIs.
• Strong communication skills, with the ability to engage and build rapport with high-end clientele.
• Excellent negotiation and interpersonal skills.
• Team player with a positive, collaborative spirit.
• Professional appearance and demeanor, reflecting the prestige of the Mercedes-Benz brand.
• Impressive work ethic, with a commitment to excellence and continuous improvement.
• Ability to work in a fast-paced, dynamic environment and adapt to changing market conditions.
• Familiarity with CRM systems and data-driven decision-making.
• Flexible - available to work weekends, evenings, nights, and holidays as needed.
• Valid United States-issued driver’s license
• Candidate must be authorized to work in the United States

• Cigna PPO, Imagine 360 and HSA plans > 2 medical plan options
• Dental and Vision Plans
• 401(K)
• Company Paid Basic Life and Short-term Disability
• Employee Assistance Plan
• Sick and Vacation Time, Paid Holidays
• Voluntary Benefits Include: Critical Illness, Hospital Indemnity and Accident Insurance
• Employee Discounts and Perks Program
• Employee Wellness Subsidy
• Tuition Assistance Program (Selected Dealerships)

If this role interests you, we invite you to submit your resume today!

Mills Automotive Group