Apply for Schedule Coordinator Role at Protos Security, LLC

United States Job Openings

Protos Security, LLC

Schedule Coordinator

Irving

FULL TIME

October 10, 2024

TITLE: Scheduling Coordinator
LOCATION: Irving, TX
EMPLOYMENT: Full Time/Hourly Pay + Benefits
SCHEDULE: Wednesday - Saturday 10am - 8pm (Sunday, Monday, & Tuesdays off)
COMPANY Summit Off Duty Services, LLC, is a nationwide corporate security outsourcing firm headquartered in Irving, Texas (Las Colinas), that provides security and consulting services throughout the United States. Our primary business function is provisioning off-duty law enforcement officers for various short- and long-term security assignments. As the fastest growing security company of our kind, we are seeking a dynamic individual to join the Summit Off Duty team as we undergo dramatic growth and expansion.
ROLE Summit Off-Duty is looking to hire a Scheduling Coordinator who would assist Summit Support Specialists, Project Analysts, Quality Control, Client Managers, and Business Development with scheduling, staffing, and monitoring of client security details. The Scheduling Coordinator will be assigned to a Service Delivery shift and be responsible for operations-related activity during the shift.
LOCATION The Base Camp Service Delivery Team is located at our Irving, Texas headquarters facility and serves as the primary point-of-contact for off-duty officers and clients.
JOB DUTIES The ideal candidate for this position is an individual who enjoys providing world-class customer service and problem-solving solutions, primarily by telephone, in a busy and energetic environment. Job duties for this position are:

Research off-duty Police Department, officer pay rates, Availability. Work directly with US Law Enforcement agencies to identify off-duty officer resources
Managing job placements for Client Manager’s Clients and Agencies/Officers as a liaison between both parties
Create and staff job schedules based on client requests for service. Coordinates with assigned officers working in the field and provides assistance with internal tracking and invoicing systems
Monitor schedules to ensure officers have clocked in/out for their shift
Update schedules when officers report late or missed clocking in for shifts or must extend their shift time due to special circumstances
Receive call off notices from officers, reassign and update schedules
Coordinate with law enforcement agencies to fulfill schedules, update staffing as required, and provide support in utilizing scheduling platform
Issue shift assignment reminders to officers or subcontractor, if required by client
Assist officers with navigating company systems for a job assignment, Clock-In/Clock-Out/Call-Offs/No-Show, etc.
Create sub-contractor schedules in Roll Kall and verify subcontractor employee has reported for duty
Assist officers with completing required paperwork, Roll Kall profiles, and verification forms
Contact US Law Enforcement Agencies to identify available off-duty officer resources
Coordinate with Client Manager or Support Specialists to discuss officer rates if unable to staff a schedule
Log all activities and updating staffing requests in CRM

SKILLS & QUALIFICATIONS

Superb attention to detail. Excellent written and oral communications skills
Team player with the ability to work with others at all levels of the organization Ability to plan, organize, prioritize assignments, and meet critical and established deadlines in a rapidly changing environment
Ability to learn quickly and work independently as part of a high-performance team. Strong customer service skills, both in-person and by telephone
A high school diploma or GED. A minimum of two years of experience in a similar role
Experience working in Public Safety Organization preferred. Advance proficiency in scheduling software is a plus

SALARY & BENEFITS

Starting hourly pay with the potential for bonuses. Shift Base and Rotating Weekends.
Health, Dental, and Vision Insurance coverage
401K Program
Generous PTO

Job Type: Full-time

We regret to inform you that this job opportunity is no longer available as it has expired

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