Gérer la planification, l’organisation et la mise en place de projets. S’appuyer sur des pratiques, des connaissances et des compétences approfondies pour réaliser des affectations complexes.
What is the opportunity?
This Service Delivery Manager Role is responsible for the infrastructure delivery, application and operational performance for RBC Wealth Management (WM) and Global Asset Management (GAM). This individual will drive projects, initiatives, special requests, improve services, as well as identify problem and change management trends focusing on improving service quality and overall LOB experience with TI. This is accomplished by gathering business requirements, aligning requirements with SME's across TI who can leverage current and new technology solutions, proactively being involved in day to day LOB technology activities and regular communication with the LOB.

What will you do?

• Understand volumes, trends and strategy to identify and recommend cost-savings opportunities and service improvements on behalf of the LOB and TI
• Support Wealth Management and Global Asset Management
• Partner with IT Operations, Application Development and business stakeholders to lead the development of Infrastructure solutions architecture for high complexity and risk initiatives
• Plan all activities leading to the development of the overall infrastructure solution architecture
• Assess and analyze business strategy, requirements, current state environment and technology choices including alternatives that meet business sponsor needs
• Ensure financial component of Infrastructure services are fully understood

What do you need to succeed?
Must-have

• 5+ years experience working in technology, an IT service management role or similar
• Undergraduate degree
• Prior experience working with infrastructure issues such as networks, data center/application deployments, server configurations, etc.

Nice-to-have

• Experience working in a financial institution
• Certification in IT Service Management

What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including competitive compensation, bonuses, and flexible benefits
• Continued opportunities for career advancement
• World-class sales training, coaching, and development opportunities
• Support from a dynamic, collaborative, progressive, and high performing team, as well as world-class tools and training
• Opportunity to achieve great success and grow your career with RBC

#LI-POST
#LI-Hybrid

Job Skills
Communication, Critical Thinking, Effectiveness Measurement, Financial Regulation, Interpersonal Relationship Management, Long Term Planning, Product Development Lifecycle, Product Development Methodology, Product Services, Results-Oriented, Waterfall Project Management
Additional Job Details
250 NICOLLET MALL:MINNEAPOLIS Minneapolis United States of America 40 Full time TECHNOLOGY AND OPERATIONS Regular Salaried 2024-09-05 2024-10-07