West Creek 1 (12071), United States of America, Richmond, Virginia
Sr. Associate, Customer Resiliency Risk Events (Hybrid)
As a Senior Risk Specialist within the Customer Resiliency Risk Events team, you will engage with a team of risk managers, product and process owners in delivering flawlessly executed processes that improve business efficiency, improve customer experience and drive results. You will diagnose issues, create and modify processes, and execute improvements to prevent future issues and make customers whole. You will collaborate with smart and passionate leaders to improve Capital One’s risk profile while putting the customer first. You will educate and gain buy-in from key stakeholders concerning the health and performance of processes supporting US Card Customer Resiliency.
We are seeking dedicated, disciplined, risk professionals who excel in a team environment and are experts in process improvement. This individual will have demonstrated that they can improve company processes, resulting in saving time and resources for the company. This individual must be able to effectively communicate and influence partners across the company and across multiple levels of the organization. Strong analytical skills, attention to detail, and the ability to adapt to a dynamic agile environment are essential to succeeding in this role. This individual must display strong partnership and influence to motivate others in delivering flawless execution of process improvement projects.

General Responsibilities:

• Guides business customer through Risk Event and/or Issue containment and remediation
  
• Work with internal process owners, analysts, tech, and third parties
  
• Works with the business to analyze and interpret Risk Event and/or Issue results to understand implications and determine appropriate corrective actions
  
• Makes recommendations and provides guidance to the business
  
• Relationship management - coordinates, influences and negotiates - ensures timelines are met and remediation projects move forward
  
• Drives investigation and/or problem solving for remediation projects
  
• Researching and problem solving as needed to support the business
  

Additional Responsibilities Include:

• Driving process improvements aligned with desired customer outcomes
  
• Analyzing, identifying, and correcting data issues with systems used or owned by Customer Resiliency and upstream or downstream partners
  
• Providing subject matter expertise on processes when representing the department in projects and other meetings
  
• Understands and utilizes all Risk Management tools and systems available
  
• Communicates and reports out results using presentations showing the data together in a meaningful format
  

Basic Qualifications:

• At least 2 years of experience in Process Management or Risk Management or at least 2 years of experience in Project Management.
  

Preferred Qualifications:

• Bachelor’s Degree
  
• Lean certification or Six Sigma certification
  
• 1+ years of experience in Process or Project management
  

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

This role is hybrid meaning associates typically spend about half their time (2-3 days per week) in-person at one of our offices listed on this job posting. Monday and Fridays are enterprise- wide virtual work days . Tuesday, Wednesday and Thursday are in-person days for associates to spend time together working in our beautifully-designed team areas.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at Recruiting Accommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).