Summary Statement
This position supports the e Supplier Module providing an elevated level of customer service and support to State suppliers and agencies. The incumbent will take calls and voicemails from State suppliers, potential suppliers, and statewide users to assist them with the e Supplier Portal submission process and answer any Supplier Maintenance related questions. The Supplier Maintenance team is responsible for the W-9 process and 1099 reporting. In addition to answering and responding to telephone calls, this position manages incoming emails into the Supplier email box, reviews change requests for errors or possible fraud, creates service desk tickets and resolve tickets that have been assigned to them.
Essential Functions
Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, employees can complete job duties of a similar kind not specifically listed here.

• Provides guidance, direction, and recommendations to state agencies, organizations, vendors, or others in the assigned fiscal oversight function(s) at the State level.
• Reviews, analyzes, reconciles, and/or approves financial transactions, system processes, reports, or other financial data within integrated financial information systems.
• Interprets, explains, and ensures compliance with state and federal laws, rules, regulations, standards, policies, and procedures, as well as internal controls and reporting requirements.
• Researches, collects, analyzes, and interprets a variety of data and reports; obtains and clarifies information; and troubleshoots discrepancies, errors, unexpected results, or process flaws.
• Makes determinations, defines solutions, and appropriate action that maintain data integrity and security such as updates, corrections, reclassifications, adjustments, or changes to user access.
• Runs queries and prepares, analyzes, and distributes a variety of reports.
• Participates in analyzing state accounting services, automated financial information system(s), or software application(s) to determine functional and technical requirements and ensure business and user needs are met.
• Conducts special assignments and projects which may include system testing, upgrades, updates, and enhancements, statewide reporting, or compliance work.
• Makes recommendations for changes to processes, procedures, and forms to improve efficiency and internal controls.
• Uses automated information systems and computer software to research, review, analyze, document, and report on financial information.
• Delivers excellent customer service to internal and external customers and the public in person, electronically, or by written communication.
• Communicates and interacts effectively with people across cultures, ranges of ability, genders, ethnicities, ages, and races.
• May maintain, review, verify, and update system tables and configuration to ensure compliance with applicable laws, rules, and regulations and meet business needs.
• Performs other related duties as required.

Job Requirements
JOB REQUIREMENTS for State Accountant III
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

• Two years' experience in analyzing financial data or automated financial information system data, developing alternatives, and recommending and advising customers, management, or others on solutions.
• Two years' experience in compiling, analyzing, and reporting on financial data to ensure effective and efficient accounting of funds or to make projections for financial planning.
• One year of experience in ensuring compliance with accounting or payroll laws, rules, regulations, standards, policies, and procedures.
• One year of experience in making recommendations for changes or improvements to financial processes, procedures, forms, or automated information systems.

Additional Posting Information
The State of Delaware recognizes the value of telework and flexible working schedules. This position is eligible for Telework and Alternative Work Schedules according to the State of Delaware’s Alternative Work Arrangement Policy. More information will be shared at the time of interview.
The Division of Accounting may offer remote work and flexible schedules where appropriate. These options will be discussed during the interview and are dependent on position responsibilities.
Conditions of Hire
Applicants must be legally authorized to work in the United States. The State of Delaware Executive Branch participates in the Federal E-Verify system where the State will provide the federal government with each new hires Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our job seeker resources.
Applicant must complete satisfactory criminal background check, reference checks, confirmation of compliance with federal and state tax laws, and any other required condition of employment.
Benefits
To learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/
Selection Process
The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position. It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties. For education and training, list name of educational provider, training course titles and summary of course content. Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.
Once you have submitted your application on-line, all future correspondence related to your application will be sent via email. Please keep your contact information current. You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at State Jobs.Delaware.gov.
Accommodations
Accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an auxiliary aid or service please call (302) 739-5458. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance.
The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.
Shift Hours: 8:00 a.m. - 4:30 p.m.
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Job Type: Full-time
Pay: $55,182.00 - $68,978.00 per year
Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Ability to Relocate:

• Dover, DE 19904: Relocate before starting work (Required)

Work Location: In person