ESSENTIAL DUTIES & RESPONSIBILITIES

Performs operating system installations and administration.

Monitors system stability and performance.

Performs operating system tuning/optimization.

Performs periodic maintenance, debugs and repairs user and client systems software and hardware (physical and virtual).

Provides support for proprietary database changes and post processing.

Performs the management, configuration and testing of hardware and software in compliance with regulatory requirements.

Implements software changes and patches, working with software vendors and contractors, as required.

Performs hardware changes and repairs, working with hardware vendors and contractors, as required.

Supports malware, anti-virus and other security facilities.

Participates in the team rotation of 24/7 support to troubleshoot and resolve critical hardware and software issues by working with customers, contractors and system vendors, as required.

May communicate with managers and user groups to provide status updates, input and alternatives for processes, security considerations and infrastructure impacts and requirements.

May assist in the improvement of departmental standards, naming conventions, protocols, procedures, guidelines and test plans for systems.

REQUIREMENTS

Associate I Requirements

Bachelor's degree in Engineering, Computer Science or Computer Information Systems, or relevant, equivalent experience and/or education.

Associate II Requirements

Bachelor’s degree in Engineering, Computer Science or Computer Information Systems with a minimum of one (1) year of professional application administration experience, including experience in targeted high availability environments, as identified in job posting supplement, or relevant, equivalent experience and/or education.

Intermediate Requirements

Bachelor's degree in Engineering, Computer Science or Computer Information Systems with a minimum of three (3) years of professional application administration experience, including experience in targeted high availability environments, as identified in job posting supplement, or relevant, equivalent experience and/or education.

All Levels

Must possess sound analytical, problem-solving and documentation skills.

Functional knowledge of computer operating systems used in targeted environment, as identified in job posting supplement.

Strong verbal and written communication skills.

Ability to multi-task and work with minimal supervision.

Applicants must be authorized to work in the United States for any employer. ITC does not sponsor employment visas, such as H-1B or TN visas.

SPECIAL NOTE:
Eligible for promotion consideration to this level with a minimum of six (6) months experience at

Systems Administrator, Associate I

Supplement: Additional Responsibilities and Qualifications for Job Posting

IT Services:
Windows Server Administration, Active Directory, Group Policy, Microsoft SCCM, Power Shell

Virtualization Technologies: VMware ESXi / v Center 7.x and above, and Hyper-V

Microsoft 365 Suite: Intune, Auto Pilot, Azure/Entra, Exchange Online, Microsoft Teams, Microsoft Purview

Citrix Virtual Desktop Management

Windows Updates and Patching

Backup Solutions: Dell Avamar Data Protection, Rubrik

Dell Enterprise Hardware: v Block, Vx Block, Vx Rails, Power Flex, Power Scale, Power Store

Solar Winds Monitoring and Alerting