Overview: Responsibilities:

• Administer and support maintenance of Share Point Online site collections and Microsoft Teams, including setup, configuration, updating, monitoring, and reporting.
• Administer and improve business processes within the environment across systems, databases, and related web technologies.
• Provide advanced technical support to end users, addressing web-related inquiries and issues using the ticketing system.
• Research, design, and implement innovative solutions to increase productivity, offering an improved experience for the targeted audience.
• Create and maintain documentation for web platform configurations, procedures, and troubleshooting guides.
• Collaborate with the IT Service Desk team to resolve escalated web platform concerns.
• Collaborate with cross-functional teams to lead and/or support web initiatives and projects, enhancing the overall user experience.

Qualifications: Education, Knowledge, and Experience:

• Bachelor’s degree in a related field with at least 5 years of relevant experience.
• Familiarity with virtualization technologies and cloud services (e.g., AWS, Azure) (preferred, not required).
• Relevant certifications (e.g., Microsoft Certified: Azure Administrator) are a plus not required.

Skills:

• Proficiency in Microsoft 365 web technologies and administration (e.g., Share Point Online, Microsoft Teams, Power Shell, Power Automate, Power Apps), light database management (e.g., SQL Server), and other web platforms (e.g., Airtable).
• Highly effective communicator with demonstrated ability to communicate with and understand the needs of both technical and non-technical internal and external clients.
• Ability to effectively collaborate in a virtual, cross-functional diverse team environment.
• Demonstrated ability to work well independently, and collaboratively as needed.
• Adept in a fast-paced environment to manage multiple concurrent deliveries.
• Demonstrated analytical, critical thinking, and problem-solving skills with a focus on details.

Disclosures:


Applicants must be currently authorized to work in the U.S. on a full-time basis. Employment-based visa sponsorship (including H-1B sponsorship) is not available for this position. Depending on project work, qualified candidates may need to meet certain residency requirements.


All qualified applicants will receive consideration for employment without discrimination on the basis of age, race, color, religion, sex, gender, gender identity/expression, sexual orientation, national origin, protected veteran status, or disability.


AIR adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo reference and background checks.


AIR’s Total Rewards Program, is designed to reward our staff competitively and motivate them to achieve our critical mission. This position offers an anticipated annual salary of $106,000 to $111,000. Salary offers are made based on internal equity within the institution and external equity with competitive markets. Please note this is the annual salary range for candidates that are based in the United States.


AIR maintains a drug-free work environment.