Vietnam Job Openings
DHL
Air Freight Intern (HCMC)
FULL TIME
October 17, 2024
- Develops relationships with allocated customers
- Accepts all orders (from customer or overseas office) and processes them for handover to Operations
- Proactively informs customer on shipment status, exceptions and provides intermediate updates on incident solution
- Performs up- and cross-selling (inbound calls) for existing customers and passes on leads to Sales
- Takes and handles customer inquiries, e.g. Track and Trace
- Reviews reports (generated by the Performance Reporting & Exception Specialist) and sends them to the customer
- Takes and registers all customer complaints
- Drives solution of customer complaints by solving it directly or assigning tasks to other function
- Acts as first contact point for customer claims; supports customer in notification and reception of claims, provides DHL claims documents, collects required documents from claimant and hands over to specialized claims handlers when documents are complete
- Takes and processes customer feedback and asks for Customer Service-related feedback (e.g. follow-up on complaint handling)
- Collaborates closely with Operations and other departments for smooth handling of shipments and continuous updates
- Completes coordination between all applicable parties for all air export shipments for our customers; ensures timely bookings with airline on customer behalf
- Prepares export documentation in accordance to country requirements as well as the preparation of Certificate of Origin, Cargo Manifest, NAFTA Certificate, Airway Bill and any other documents required by the customer
- Responsible for timely completion of export documents and coordinate with both customer and/or warehouse for timely delivery of cargo
- Communicates regularly with customer in regards to customer’s shipment status as well as continuous communication with overseas to meet delivery commitments; follow-up with airline to monitor and track departure and arrival information and updates
- Ensures invoicing of rendered services is completed accurately and in a timeframe consistent with company policy
- Ensure customer profiles are accurate and updated
- Meet all KPI’s assigned and audited by the Control Tower
2/ Requirements:
- Junior/ Senior student (NOT fresh graduated and still be student for at least 6 months) who can work full-time from Monday to Friday for 6 months (COMPULSORY), 1-2 off-sessions per week for the study is acceptable.
- Good English skills (both speaking and writing)
- Can-do attitude, hard-working and enthusiastic
- Good administrative skills, results-driven and detail-oriented
- Ability to handle multiple and hanging priorities
- Ability to work effectively, independently and in a Team environment
- Experience with MS Office e.g. Outlook; experience with CRM tools preferred
3/ Working Location: DHL Global Forwarding (Vietnam) Corporation - Head Office - 11th Floor, e Town2 Building, 364 Cong Hoa Street, Tan Binh District, Hochiminh city, Vietnam
New Job Alerts
UNICEF
Individual National Consultant: Education in Emergency for the UNICEF Response Plan of Typhoon Yagi
November 26, 2024
View Job DescriptionCông Ty TNHH Fujitrans (Vietnam)
General Accountant (9 Months Contract)
FULL TIME
November 26, 2024
View Job DescriptionBouygues Construction IT Vietnam
IT System Supervision Level 1 (English) - Fresher
FULL TIME
November 26, 2024
View Job DescriptionBouygues Construction IT Vietnam
System/Network Administration Level 2
FULL TIME
November 26, 2024
View Job DescriptionBouygues Construction IT Vietnam
Cellule Tiers (Intern) – French Speaking
FULL TIME
November 26, 2024
View Job DescriptionLooking for similar job?
Invest Talent JSC
Sales Specialist - Freight Forwarder
FULL TIME
October 15, 2024
View Job DescriptionTI - TELUS Digital
Personalized Internet Ads Assessor – Vietnamese speakers in Vietnam
FULL TIME
October 10, 2024
View Job DescriptionBosch Group
[Bosch HcP - Internship] Assistant Intern
FULL TIME
October 9, 2024
View Job DescriptionAstraZeneca
International BBU Team Administrator - HCM
FULL TIME
October 10, 2024
View Job DescriptionCông ty TNHH Tích hợp Hệ thống CMC Sài Gòn
[Internship] Ai Engineer
October 10, 2024
View Job DescriptionSee What’s New: DHL Job Opportunities
DHL
Reportingový specialista v účetním oddělení
Ostrava
FULL TIME
November 21, 2024
View Job Description
New Job Alerts
UNICEF
Individual National Consultant: Education in Emergency for the UNICEF Response Plan of Typhoon Yagi
November 26, 2024
View Job DescriptionCông Ty TNHH Fujitrans (Vietnam)
General Accountant (9 Months Contract)
FULL TIME
November 26, 2024
View Job DescriptionBouygues Construction IT Vietnam
IT System Supervision Level 1 (English) - Fresher
FULL TIME
November 26, 2024
View Job DescriptionBouygues Construction IT Vietnam
System/Network Administration Level 2
FULL TIME
November 26, 2024
View Job DescriptionBouygues Construction IT Vietnam
Cellule Tiers (Intern) – French Speaking
FULL TIME
November 26, 2024
View Job Description