Department Operations

Level Experienced (Team Lead)

Location Vietnam - Hanoi

• SBS stands for Serviced by Shopee. We are the largest fulfillment center in Vietnam, providing brands with end-to-end logistics solutions, from warehousing service to order fulfillment service.
• Manage 50,000 sqm of ecom warehouse footprint in the North and South with 350 seasoned specialists (SBS office and warehouse team, including FTE + BPO FT).
• Manage a diversified brand portfolio, working with market leaders in FMCG, High Tech, Homecare, Fashion. Flexible operation capability with the ability to scale up to 10 times volumes during campaign days.
• Young, dynamic team with average age between 25 and 35.

Job Description:

• Ensure health, safety and employee well-being in the warehouse

• Make sure that the operation team comply with all the safety, hygiene, health and security guidelines on a daily basis.
• Put people’s physical and mental well-being at the top of our priority list. Escalate to top management if identifying any risk, as per the company guidelines.
• Ensure that no incidents happen in the warehouse.

• Manage daily operation and monitor key metrics of Inbound, Outbound , Inventory and Returns team. Make sure that the team adhere to all operation SOP to achieve the results.
• Be the key point of contact for operation escalations and exceptional case handling. Timely escalate and keep the top management team updated of any issues that could potentially lead to crisis.
• Work with key stakeholders to propose and align on key operational targets monthly, including but not limited to cost, productivity and service level.
• Own the operation metrics. Closely monitor and drive key metrics that your team is in charge of. Make sure that the team hits the target in terms of productivity and service level during daily operations and campaigns.

• Collaborate with the project team to enforce continuous improvement knowledge.
• Work closely with the project team to initiate and execute Continuous Improvement and cost-saving projects.
• Work closely with the project team to execute warehouse’s tasks in cross-function projects to improve buyer/ seller experience.

• Train, coach and build the team on the job, to develop their soft skills, technical operation capabilities and leadership skills.
• Communicate effectively with the team to help them understand the business priorities. Deliver the vision, inspire them and engage people to work together towards the same goal.
• Lead by example.

• Drive a collaborative and open-minded culture where people feel safe and encouraged to exchange ideas, support each other within the team and outside the team.

• At least 3 years experience in management roles with proven track record in leadership.
• Experienced with ecommerce warehouse operation is a plus.
• Result-driven with an outstanding proven track record. Got this instinct to deliver what you promise.
• Open-minded, ambitious, flexible and very fast-to-action.
• Demonstrate can-do spirit, and the commitment to deliver and make things happen.
• Strong data skillset or field operation experience.
• Having both skills (strong data skillset & field operation experience) is a big plus.