We help the world run better
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.


What you’ll do
As the HR Service Consultant, you will be working independently in your role, utilizing your unique country expertise, solid local HR policy, employment legislation, regional and process knowledge is responsible for delivering Local People & Culture Services portfolio items either onsite or remotely acting as local subject matter experts. These activities include:


Employee Lifecycle Support

• Evaluates and validates local HR policy and legislative compliance for contractual changes, absence management, benefits operations and end of employment.
• Delivers new hire day 1 onboarding sessions.
• Offers a broad 1:1 consultancy to internal customers on local HR policies.
• Ensures accurate knowledge and content management on all-relevant SAP platforms.
• Acts as a 2nd level case manager for local HR policy queries in a service orientated and compliant way.
• Manages non digital employee files and HR documentation wet signatures in countries where it is a legal and/or language requirement.
• Supports local regulatory activities to ensure country compliance.

SAP's Organizational Support

• Supports HR activities which relate to company's business development such as company restructurings, company code creation, and location consolidation.
• Takes a key role in Merger & Acquisition (M&A) projects based on unique country expertise and manages post-Merger activities to support a successful integration.

Drives Process Improvement & Innovation

• Continuously monitors service level agreements (SLAs), key performance indicators (KPIs), and customer feedback seeking ways to improve work and processes, assessing service efficiency, risks,utilization, and customer experience.
• Takes a key role in the roll-out of new processes, tools and/or technology connected with LPCS Portfolio.
• Works with project/ process owner on project scope, project plan, coordinate with IT on technology updates, testing, training, communication and change management to all stakeholders.
• Takes proper risk and issue assessment. Ensures project deadlines are met ensuring a quality output.
• Is proactive to get involved in regional or global Topic Ownership for a defined process within the LPCS portfolio.

Partnership with other HR teams

• Acts as a trusted partner and liaison with other People & Culture teams, stakeholders, and vendors for the successful implementation and enhancements of new and existing local policies, tools, and processesas a country subject matter expert.
• In exceptional cases may represent other People & Culture teams who are not located onsite, where on-site HR presence is essential for compliance reasons (examples: wet signature documentation -in/voluntary termination notice, salary deduction; in-person SAP HR representation at government offices, embassies, etc.).

What You Bring
HR Services Consultant should be service oriented, has process improvement and innovation mindset as well as compliance driven. Having detailed knowledge of HR service areas and answering employee inquiries pertaining to HR programs, processes, procedures and communications. Besides that, you also should meet below requirements:

• 2-3 years working experience in HR.
• Solid HR experience in the following areas: staffing, benefits, compensation, employee relations, payroll, or data maintenance.
• Local employment legislation knowledge essential.
• Experience working within a customer orientated environment preferred.
• Bi-lingual skills as needed based on region (English + Customer language).
• Bachelor’s degree in business administration or related field. It would be preferable if you have: HR certificate and technical skills certificate (MS Office)

Meet Your Team
Local People & Culture Services (LPCS) are Functional Specialists providing unique country expertise to deliver best in class customer experience across the employee life cycle while at the same time driving operational excellence to ensure compliance. With collaboration being at the core of the team's success, LPCS acts as a liaison between country and Global People & Culture Service teams, forming key partnerships with HR Directors, People Relations, Total Rewards and all other People & Culture teams, corporate functions, and external vendors. This partnership, acting as country subject matter experts is keyfor the successful implementation of new policies, services, and tools.


Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID: 407815 | Work Area: Human Resources | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.