Overview:

• Competitive salary package starting from VND15,724,000/month (gross) and allowances
• Generous annual leave, carer leave and public holidays (Christmas and Tet Holidays)
• Private health insurance and wellness programs
• Professional development and career advancement
• Relocation and visa support
• Access to state-of-the-art facilities and resources
• A vibrant and diverse campus life and more!

• Handle assigned tickets from first line support.
• Deliver end-user support in a professional manner for desktops, laptops, printers and audio-visual equipment through telephone, email, remote desktop and visiting the user.
• Coordinate the repair of minor problems with printers, computers and software on daily operating basis.
• Update detailed information of tickets into the ticketing system.
• Report major problems to IT Services & Support Lead.
• Perform regular proactive checks of desktops, printers, telephones and other IT devices as instructed by IT Services & Support Lead.
• Provide out of hours support as required by being available through mobile phone access after-hours.
• Any other duties as directed by IT Services & Support Lead.

• Have at least 2 years of experience in similar roles
• Demonstrated general experience in IT service
• Demonstrated knowledge in desktop operating systems and applications, and general troubleshooting skills
• Well-developed interpersonal skills
• Ability to display appropriate behaviours in line with the position, as per the RMIT Behavioural Capability Framework (Connectedness, Commitment to Excellence – Improve and Simplify; Imagination and Innovation; Impact; Inclusion; Agility).

• Cover letter
• Curriculum Vitae/Resume
• Qualifications
• National ID card

Applications Close:

RMIT University Vietnam (RMIT Vietnam) is a campus of RMIT University. RMIT Vietnam is creating an innovative research, teaching and learning culture. We are committed to providing internationally recognised high-quality education and professional training for our students, clients and members of the community. As an internationally recognised Australian university based in Asia, RMIT Vietnam is assisting in the development of human resources capability in Vietnam and the region.