• Provide timely and articulate responses, adhering to university policies and procedures, to enquiries from current RMIT students through approved communication channels, both verbal and written.
• Offer comprehensive guidance and accurate information to students regarding first-level queries, drawing upon trained expertise and available resources.
• Assist students in navigating university resources, both physical and digital, including the student portal and website, to facilitate their academic journey effectively.
• Instruct students in the utilization of self-service platforms such as the Student Connect Online Portal and other RMIT student systems (e.g., enrolment, timetable, and learning management systems).
• Validate customer details and facilitate the delivery of university documents to students or authorized third parties as requested.
• Support the coordination of student appointments with various support services, ensuring accuracy and efficiency.
• Proficiently navigate and utilize RMIT's student databases, administrative management systems, service management platforms, and learning management systems to address student needs effectively.
• Collaborate with Student Advisors to prepare and execute orientation day activities, ensuring a seamless experience for incoming students.
• Actively participate in regular team meetings and contribute ideas to enhance Student Connect service.
• Maintain confidentiality in line with RMIT’s Code of Conduct.
• Undertake additional responsibilities as assigned by Student Advisors, demonstrating adaptability and a willingness to contribute to team objectives.

• Bachelor’s degree in a relevant discipline with preference given to recent graduates from RMIT.
• Minimum of one year of experience in a customer service capacity, showcasing a commitment to delivering exceptional service across diverse areas, ideally within an educational setting.
• Demonstrated maturity in professional conduct and communication, with an ability to engage effectively with stakeholders.
• Proficiency in Vietnamese alongside a high level of proficiency in professional English, enabling seamless communication with a diverse student population and stakeholders.
• Strong organizational and time management abilities, exemplified by the capacity to prioritize tasks effectively and manage competing demands efficiently.
• Demonstrated ability to work flexibly and efficiently as a member of a team in a high-volume customer-focused environment. Ability to prioritize workload to meet deadlines and service expectations
• Ability to display appropriate behaviours in line with the position, as per the RMIT Values.

• Contract duration: 02 January 2025 - 31 December 2025
• Open positions: two (02)
• Highly competitive gross salary & allowances
• Annual leave: 1 day per working month
• Private Insurance
• Free use of onsite sports and fitness facilities
• Library on campus and online - access to RMIT Australia online library

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