DEPARTMENT: Operations
JOB TITLE: Customer Care Specialist
EXPERIENCE REQUIRED: 0-3 Years in customer service industry
QUALIFICATIONS: Bachelor's/Master's Degree
LOCATION(S): Ho Chi Minh City, Vietnam
WORKING HOURS: 24*7 Rotational shifts
About Anchanto
Anchanto is a Global B2B Saa S product company headquartered in Singapore with operations across 14+ countries. Through its award-winning Saa S products and solutions, Anchanto enables e Commerce Brands, Retailers, Online Sellers, SMEs, 3PLs, e Commerce enablers/Distributors manage & run highly successful end-to-end e Commerce operations across Asia Pacific. With the philosophy of making 'multichannel selling and e Commerce logistics' simple for everyone, Anchanto was founded by Mr. Vaibhav Dabhade in June 2011. Today, 7200+ businesses run highly successful e Commerce operations through Anchanto platform. Our customer base comprises of global players such as Nestle, Luxasia, DKSH Asia, Asendia, Pos Malaysia, DHL e Commerce, MYDIN, Jay Gee, Telkom Indonesia, and many more. Anchanto operates from its offices and teams across Singapore, India, Malaysia, Indonesia, Philippines and Australia. We continue to grow multi-fold month-on-month, with our growing customer base managing 58+ million SKUs & 102+ million product listings, and processing 31+ million orders worth a Gross Merchandise Value (GMV) of 1.27+ Billion.
Key Competencies Required

• Excellent written and verbal communication skills
• Should be active listener and be comfortable communicating with customers over email, phone or chat
• Good Analytical and problem-solving skills
• Demonstrate high degree of accountability, integrity, time management skills and ability to multi-task
• Willing to adapt and learn at an accelerated pace to think aggressively and act fast
• Should be process oriented and good at problem analysis and problem-solving ability
• Be an active team player and ready to support the team through thick and thin

Roles and Responsibilities:

• Be a product expert and help users in using the platform in a perfect way that will improve their productivity, increase business and reduce errors
• Interacting with the end user either by chat, email or phone
• Being the face of the company to the end user, help them adapt to the technology and simplify managing their online and logistics business
• Respond to end users promptly, be courteous and helpful along with sharing valid and genuine information.
• Along with resolving the query it is important to explain the cause, what is fixed and what they need to do next to help build trust on application and us.
• Ask relevant questions to collect valid information and document the same for tracking the progress of query.
• Keep a track of queries and value client commitments by logging and maintaining regular follow-ups with internal teams and passing information to end user on the progress of query raised.
• Stay upto date with current technology and product design.
• Keep healthy and transparent communication with your manager and peers.