Roles and Responsibilities
The Customer Relationship Manager should possess dynamic capabilities and network. Being based in Vietnam, reporting to the Managing Director, in charge of the day-to-day operations of the Vietnam office and ongoing business activities. He/ She is responsible for driving the Company’s growth and ensuring compliance with local laws and regulations. He/ She is expected to work closely with the Singapore headquarters and report on market research/analysis to share his/her recommended insights.
Job duties

• Strategic Planning

- Develop and execute marketing and business strategies aligned with the Company’s goals in Vietnam for targeted market segments.
- Work closely with the Management, Department Heads and Person-In-Charge of this project to share on-the-ground and critical business information, such as legal compliance matters, market insights, leads and recommendations.
- Participate in and perform analysis of business opportunities, potential client needs.

• Maintain Relationship

- Build and maintain relationships with our existing customers, stakeholders, government officials, regulatory bodies and relevant authorities to ensure compliance.
- Relay contact information of customers and/or suppliers who are interested in doing business with the Head Office

• Market Research and Analysis

- Conduct market research to understand local trends in Vietnam in relevance to the current economic situation, related investments, marketing and demand for services and competition in relevant market segments.
- Analyze and formulate countermeasures for the business competitive strategy

• Representation

- Act as the face of the organization in Vietnam, representing the Company’s interests, values, and goals to customers, stakeholders and public if any.
- Help to source for goods and supplies as required.

• Risk Management

- Check and control quality and quantity of secondary materials to be purchased in Vietnam.
- Assess and mitigate risks associated with operations in Vietnam, including legal, financial, and reputational risks.

• Government and Regulatory Compliance

- Study and understand Vietnam statutory law and regulations, in particular tax and export related.

• Team Management

- Manage and oversee administration of the Representative Office.
- Lead and manage local team, ensuring cohesion and alignment with the Company’s objectives and goals for Vietnam.

• Financial Acumen

- Prepare and manage operational budget projection forecast, expenses and adherence to financial targets.

• Any other ad-hoc duties required.

Requirements:

• Minimum Degree in any field, preferably business related.
• Minimum 5 years’ experience in manufacturing environment is a plus.
• Proficiency in English and Vietnamese, both written and spoken.
• Knowledge in Microsoft applications such as Outlook, Teams, Word, Excel, and Power Point.
• Ability to work in a fast-paced environment and convey information on a timely basis.
• Possess an inquisitive mind with strong strategic planning and execution skills, with the ability to align local strategies with company objectives.
• Demonstrates ability to identify and capitalize on business opportunities, develop strategic partnerships, and expand the company's presence within the Vietnamese market.

Job Types: Full-time, Permanent
Pay: 45₫ - 55₫ per month
Experience:

• manufacturing: 5 years (Preferred)

Language:

• English (Required)

Willingness to travel:

• 75% (Preferred)