Vietnam Job Openings
Grant Thornton
IT Intern
FULL TIME
October 17, 2024
Job type: Full time
Location: Hanoi
Categories: Digi Tech Innovation
In order to meet the demand of our growing practices, we are looking for a qualified candidate to fill in a position of IT Intern of our Hanoi office. Detailed tasks of and required qualifications for this position are as follows:
Duties and Responsibilities
- Provide technical support to end-users via phone, email, or in-person.
- Diagnose and resolve hardware and software issues.
- Provide guidance on software usage to end-users.
- Assist with the setup and configuration of computers and peripherals.
- Follow established procedures for issue escalation.
- Respond to help desk tickets and service requests.
- Document support interactions, troubleshooting steps, and resolutions.
- Install, upgrade, and configure software applications.
- Maintain an inventory of hardware assets.
- Assist with user onboarding and offboarding processes.
- Ensure compliance with security policies.
- Collaborate with IT administrators for complex problems.
- Report and address security incidents or vulnerabilities.
- Other duties as assigned.
- Education: A degree in Information Technology or a related field is preferred.
- Technical Skills: Proficiency in Windows, and Basic knowledge of hardware and OSI model, network protocols
- Soft Skills: Good interpersonal and communication skills.
- Initiative: Demonstrate a thirst to understand how your role fits in and seeks opportunities to contribute beyond own role;
- Adaptability: Shows agility and easily adjusts to changing work situations; and
- Ownership: Takes responsibility for own actions and learns from experience.
- Application and resume must be in English and attached with a recent photo, and copy of the transcript
- Name your file with quoting reference (Application – IT Intern - Hanoi Office);
- The total document file size must not exceed 2MB;
- Your application to be sent to: hanoi.recruitment@vn.gt.com.
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