The Position:
We are looking for an IT Service Desk Analyst to join our IT team in Vietnam. As part of a larger team, you will be assisting with different projects, troubleshooting, resolving technical issues, and adding value to the overall service desk. You will get exposure to OPSWAT's IT leaders, an introduction to working at a global service desk, and an opportunity to gain experience with the technical operations of a large organization dedicated to supporting the critical infrastructure of the world.
What You Will Be Doing:

• Hands on interaction with different departments and people.
• Respond to user requests for service, troubleshoot problems and help develop solutions.
• Support PC hardware components, operating system software, and applications.
• Troubleshooting and supporting infrastructure issues.
• Perform minor repairs to equipment and arrange for other servicing needs.
• Assist in maintaining inventory records and documentation for equipment.
• Level 1 and Level 2 technical support for service and incident requests.
• Weekend shift rotation with a 24/7 global service desk

What We Need from You:

• Proficient with Windows 10/11. Understanding of mac OS and Ubuntu Linux.
• Strong Microsoft Office 365 skills
• Basic understanding of networking and print services
• A can-do attitude and willingness to engage with departments and people.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Strong oral and written communications skills.
• Ability to prioritize tasks and efficiently manage time.
• Understanding of and passion for computers, technology, and learning.
• Eager to learn and grow in a fast-paced environment.