• Good written and verbal communication skills
• Strong leadership, influence, and decision-making ability
• Strong understanding of quality tools such as Statistical Process Control (SPC), Pareto charts, 8D, FMEA, GR&R, First Article Inspection (FAI), Cpk, PPAP, etc
• Strong understanding of Quality Control Plan (QCP), Standard Inspection Procedures (SIP), Standard Operating Procedures (SOP), and Measurement Standard Operating Procedures (MSOP)
• Strong understanding of cosmetic limit samples and maintaining a high bar for cosmetics
• Able to use Minitab, or similar statistical software, to perform data analysis
• Strong problem solver with ability to dive deep into Critical to Quality design and process dependencies
• Bachelor’s in an engineering discipline
• Minimum 10 years experience in a quality role
• Minimum 3 years experience managing a team
• Be willing to travel frequently (domestic and international)

At Amazon, we are working to create the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven leaders to join us. We are looking for a dynamic, customer-obsessed, and innovative Quality Manager to join eero’s Quality and Reliability team.

Our Supplier Quality Engineering team works with our supply chain to develop, produce, and sustain components that meet eero’s high quality bar. As Quality is one of the cornerstones of eero hardware, the SQE Manager is a critical leader for ensuring eero products meet the high bar expected from our customers. Key responsibilities include developing approved suppliers for mass production of high quality parts, managing suppliers in mass production to continuously produce high quality parts, qualifying new suppliers to support increased capacity and/or new programs, maintaining quality assurance, and addressing all aspects of supplier process readiness.

Key job responsibilities

People Management:

• Lead an Asia-based team of Supplier Quality Engineers, accountable for developing and producing high quality components, sub-assemblies, and accessories
• Develop, align, and monitor team goals against business objectives
• Align individual goals to team goals and business objectives
• Provide performance feedback and coaching
• Resolve conflict
• Build and maintain strong cross-functional partnerships

Supplier Quality

• Lead and conduct supplier audits for currently approved and new suppliers
• Drive suppliers to produce the high quality parts by implementing quality control processes and timely mitigations for development or production issues
• Ensure the supplier is ready for sustained production against quality targets
• Lead quality activities and qualifications for NPI programs at component suppliers, including FAI, Cpk, PFMEA, control plan, MSA, MSOP, correlation, SOP, SIP, PPAP etc.
• Lead cosmetic inspection specification and cosmetic limit sample selection & approval with partner teams (product, PD, tooling, quality etc.)

Strong Problem-Solving

• Identify and resolve potential problems with design of new products, specifications, components, and materials
• Partners with Supply Chain to reduce life cycle cost of materials and components while maintaining a high sensitivity to quality
• Maintain communication with suppliers and internal teams on appropriate issue identification, corrective action, and resolution
• Interface with functional manager to establish cadenced goals, key performance indicators, and milestones

Sustaining Quality and Standardization

• Manage suppliers in mass production to continuously produce high quality parts
• Establish and implement processes to ensure that all components meet acceptable and standards in terms of test, sampling, and materials
• Collecting data and compile supplier quality scorecards as key input to SBR; present to suppliers and lead the actions to improve the supplier
• Maintain records for supplier inspections, audits, and corrective actions
• Familiar with consumer electronic processes of injection molding, stamping, metal extrusion & machining, packaging, SMT & FATP, and post-processing
• Experience on DFM, DOE, & Hypothesis Testing
• GB/BB and CQE/CQM
• QMS (ISO9001, IATF16949) auditor