Responsibilities:

• Ensure the success of maintaining availability and operational managed services for Accenture client's network equipment.
  
• Perform 24x7 incident management on diverse systems but strictly according to documented procedures. Example:
  

+ Perform level 1 troubleshooting and resolution;
+ Escalate issues to appropriate level 2 team;
+ Perform incident coordination from start to end with all parties;

• Manage incidents and problems daily to minimize downtime on customer activities.
  
• Collaborates with the other technical departments such as Service Delivery, System & Application, Operation, Supervision & Back-up, Virtualization… located in Vietnam and other countries.