Mô tả công việc:
(Mức lương: Thỏa thuận)

• Build, lead, and manage the operations team, providing guidance and support to ensure high performance.
• Develop and implement operational strategies to support business objectives and improve efficiency.
• Manage the day-to-day operations and ensure delivery of all client’s KPIs and targets.
• Develop and implement strategies to optimize operational efficiency, including process improvements, resource allocation, and workforce management.
• Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner.
• Participate in cross-functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, IT - and partner to define action plans that resolve issues and drive continuous improvement.
• Provide Activity Report as Team performance report daily, weekly, and monthly basis.
• Attending Weekly Meetings with Clients to share insights and highlights of operations.

Chức vụ: Trưởng Nhóm/Trưởng Phòng
Hình thức làm việc: Toàn thời gian
Quyền lợi được hưởng:

• Salary: Negotiable
• Housing allowance; lunch allowance & transportation allowance.
• Promotion opportunities
• Periodical bonus: twice/year
• Position promotion, salary review: once/year
• 13th month salary
• Insurances followed Vietnamese Labor Law
• Bonuses, gifts for Holidays

Yêu cầu bằng cấp (tối thiểu): Cao Đẳng
Yêu cầu công việc:

• Nationality: Japanese
• Bachelor’s degree in Business Administration, Operations Management, or related fields.
• Minimum of 3 years of experience in operations management, preferably in the BPO industry.
• Strong leadership skills with the ability to motivate and inspire a diverse team.
• Excellent analytical and problem-solving abilities, with a track record of driving process improvements and achieving operational efficiency.
• In-depth knowledge of contact center operations, including workforce management, quality assurance, and performance metrics.
• Ability to thrive in a fast-paced and dynamic environment, managing multiple priorities and deadlines.
• Proficiency in English and Japanese.

Yêu cầu giới tính: Nam/Nữ
Ngành nghề: Chăm Sóc Khách Hàng,Nhân Sự,Quản Lý,Quản Lý Điều Hành