Description

What You’ll Do:

• Continuously track and monitor the movement of freight shipments to ensure they adhere to schedules and meet delivery deadlines.
• Monitor transportation costs, consolidate shipments, or negotiate better rates with carriers to control freight expenses.
• Accurately record and update shipment information in tracking systems, ensuring that all data is up-to-date and accessible to stakeholders.
• Keep internal teams and other relevant parties informed of shipment status and expected delivery times. Offer proactive communication on any potential delays or complications.
• Ensure all relevant shipping and customs documents, such as bills of lading, shipping manifests, and customs declarations, are accurate and complete.
• Generate and maintain records and reports on shipment performance, delays, and key performance indicators (KPIs) to evaluate and improve logistics operations. Analyze historical shipment data to identify trends and make informed decisions for future logistics planning.
• Utilize freight tracking software, GPS systems, and other technological tools to enhance the efficiency and accuracy of shipment monitoring.
• Identify areas for process improvement and cost reduction in the logistics and transportation operations.
• Identify and address any issues or delays in the transportation process, such as weather-related disruptions, mechanical breakdowns, or route deviations, in a timely and effective manner.
• Arrange transportation for inbound and outbound shipments as needed, selecting appropriate carriers and services based on cost, transit time, and specific requirements.
• Manage and resolve exceptions or discrepancies in shipments, including missing or damaged cargo, by liaising with carriers, suppliers, and receivers.
• Effectively resolve transportation-related issues and provide timely solutions to maintain the smooth flow of goods.

Who You Are:

• 2+ years of experience in order fulfillment for North American orders or in a similar related position.
• Excellent verbal and written communication skills.
• Ability to work during VN holidays to align with the North American schedule.
• Excellent interpersonal and customer service skills.
• Excellent sales and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with G-suite / Microsoft Office Suite or related software.

Perks & Benefits:

• 15 days of vacation*
• 11 National Holidays & 1 extra day for Christmas
• 6 well-being (sick) days*
• 1 Inclusion and Diversity Day

• Excellent extended health care benefits packages (dental, health check, mental health…)

• State-of-the-art laptops with the tech and tools to easily collaborate
• Be a part of a dynamic company and an internationally recognized brand

About Article

• Vancouver, Canada is home to our HQ (and our first retail store)
• Ho Chi Minh City, Vietnam is home to our Asia HQ
• Our US and Canadian logistics network serves our customers coast to coast.