Description

What You’ll Do:

• Conduct factory quality audits (FQA) to evaluate quality management systems and the production capabilities of vendors.
• Conduct Pre-shipment and Inline inspection for products and products identified with high quality focus. Provide analysis on quality issues and testing failures to identify and implement preventative measures including but not limited to assessing testing standard requirements.
• Supporting Quality Claim Analyst to have technical/quality dialogue with vendors for pending / unresolved claims. Based on product issues or vendor trends, work on projects with relevant stakeholders to continuously improve the product quality (reduce defect rate) through effective implementation of Corrective Action and Preventive Action.
• Participating in establishing internal quality processes, templates, and inspection quality standards.
• Administrate the quality records, including the validation and uploading of PSI report, Inline inspection report, FQA report, CAPA reports, etc..
• Develop training materials for in-person, and online training, and update documentation when quality standards or requirements change. Train vendors and internal stakeholders on quality requirements and framework.
• Visit vendors as required to review samples, assess production capabilities and quality systems.
• Monitor the quality performance on a monthly basis and evaluate quality processes in the field, and identify opportunities for improvement.

Who You Are:

• 5+ years’ experience in the furniture industry with solid experience in upholstery
• Excellent written and verbal English Skills
• Willing to travel to adjacent countries as required
• Excellent problem-solving and cross-functional collaboration skills
• Experience with training, communication and presentation conducted to vendors
• Able to transfer knowledge and train others on technical skills
• Experience auditing and qualifying vendors
• High discipline in maintaining QA documentation

Perks & Benefits:

• 15 vacation*
• 11 National Holidays & 1 extra day for Christmas
• 6 well-being (sick) days*
• 1 Inclusion and Diversity Day

• Excellent extended health care benefits packages (dental, health check, mental health…)

• State-of-the-art laptops with the tech and tools to easily collaborate
• Be a part of a dynamic company and an internationally recognized brand

About Article

• Vancouver, Canada is home to our HQ (and our first retail store)
• Ho Chi Minh City, Vietnam is home to our Asia HQ
• Our US and Canadian logistics network serves our customers coast to coast.