About Haravan
Haravan is a leading e-commerce platform in Vietnam, providing online and offline solutions for businesses of all sizes. Haravan enables businesses to build and scale their online stores efficiently, with tools that integrate all aspects of e-commerce, marketing, and customer service.

About Harasocial
Harasocial is a social commerce solution designed to help businesses manage and automate their social media sales activities. With Harasocial, businesses can streamline their operations, from customer engagement to order processing, all through a seamless interface.

Position Overview
We are seeking an experienced Product Owner to join our Harasocial team. In this role, you will take ownership of the multi-channel sales chat product (web and mobile versions). You will collaborate with cross-functional teams to define, prioritize, and implement features that enhance the social commerce experience, while continuously measuring and improving product performance.

Key Responsibilities

• Develop and enhance the multi-channel sales chat product for both web and mobile platforms, ensuring alignment with customer needs and business goals.
• Incorporate feature requests into the product roadmap and adjust priorities as business needs evolve.
• Groom and prioritize the product backlog, ensuring items are well-defined and ready for development.
• Develop detailed user stories and define acceptance criteria to guide the development team.
• Write and execute acceptance tests to maintain high product quality.
• Plan and coordinate product releases and upgrades, ensuring smooth delivery to users.
• Monitor and measure key product metrics, including user adoption, retention rate, and overall product performance.
• Analyze product performance data, generate reports, and provide actionable insights to improve product usage and customer satisfaction.
• Work closely with the development team to follow the progress of work and address production issues during sprints.
• Interview and analyze the preferences and requests of end users, using feedback to inform product decisions.
• Drive user adoption and retention strategies, ensuring that the product delivers continuous value to users and meets engagement goals.

Requirements and Skills

• Bachelor’s degree in Business, Marketing, IT, or Design.
• At least 1 year of experience as a Product Owner or Business Analyst (BA). Candidates transitioning from roles such as UX Design, Tech, or Quality Control (QC) who are eager to move into Product Ownership are encouraged to apply.
• Strong understanding of Agile methodologies and the product development lifecycle.
• Passionate about product management, social commerce, and e-commerce.
• Excellent communication and collaboration skills.
• Strong analytical thinking and problem-solving abilities.
• Eagerness to learn and adapt in a fast-paced environment.
• Ability to effectively manage conflicting stakeholder needs.
• Experience with product metrics analysis and familiarity with tools used for measuring adoption and retention rates.
• Preferred experience with products involving Facebook/Messenger, chatbots, livestreams, or CRM systems.

What We Offer

• Competitive salary and benefits.
• Opportunities for career growth in a dynamic, fast-growing company.
• A friendly and collaborative work environment.
• Work on impactful products that shape the future of social commerce.