Country:
Vietnam Location:
VNM02: 16th Floor, Viet Tower, 1 Thai Ha Street, Trung Liet Ward, Dong Da District, Hanoi City Build a career with confidence

Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

About the role

• Handling North region
• Managing 30 ASCs in North

Role Responsibilities:

• Operating RLC & VRF technical consulting hotline to ensure that it’s always ready to receive calls from customers and partners (Authorization Service Center (ASC), dealers, contractors, …).
• Monitoring and supporting the ASC service performance to meet customer service targets (RT, FTC, TAT, ...)
• Part management to ensure availability for warranty as well as optimal inventory costs (planning, tracking purchase progress, ...).
• Checking and confirming product return requirements in accordance with regulations.
• Handling complaints and propose resolving ways
• Contacting to factory for technical related issues to improve product quality.
• Project technical supporting (installation consultancy, training, operation, ...)
• Training for partners such as contractors, ASC, … (planning, budgeting, documents, ...)
• Improving quality of ASC.
• Evaluating ASC's service performance for every jobsite for payment and performance evaluation.
• Cooperating with global and domestic teams to implement development projects when necessary (CCN, CIP, ...)
• Developing service sale opportunities for RLC & VRF products.

Minimum Requirements:

• Requires theoretical knowledge obtained through a University degree
• Limited to some knowledge of Carrier organization
• University Degree or equivalent
• Less than 3 years prior relevant experience

Benefits

We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary.

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.

Join us and make a difference.

Apply Now!
Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
Job Applicant's Privacy Notice:
Click on this link to read the Job Applicant's Privacy Notice