Vietnam Job Openings

Rikkeisoft

Salesforce Customer Support Agent (Bilingual Japanese/English)

August 29, 2024


  • Địa Điểm
    Hà Nội
  • Trình Độ
    Fresher,Junior
  • Mức Lương
    upto 1300$
  • Ngày Hết Hạn
    31/10/2024
Mô Tả Công Việc
Person taking up this position is expected to play a Customer Support Agent role in an ongoing Salesforce implementation, enhancement & post golive support activities In this role, you will play a pivotal part in providing effective support service to Japanese customers and liaise with the technical English_speaking team in India. The ideal candidate will possess a solid language capability, background in IT (especially IT support domain), knowledgeable about Salesforce and IT Service Management system (Service Now) Person applying for this role must be able to take up following activities: Provide support service to Japanese customers regarding Salesforce inquiries Follow the Standard Operating Procedures (SOPs) to handle assigned tickets and resolve them Escalate the issues in a timely manner to the next level when required Act as a bridge between Japanese & English_speaking team members, facilitating clear communication Assist in the preparation and delivery of project reports and updates to stakeholders Utilize Japanese language skills to enhance communication effectiveness within the team
Yêu Cầu
Proficient in Japanese, with a minimum JLPT N2 certification Communication level in English, B2 or higher equivalent Have knowledge about IT field is good Have experience in IT field or Customer Support domain is plus. Excellent communication and interpersonal abilities Previous experience with Salesforce or Service Now is a plus
Quyền Lợi
Remote working from Vietnam (or hybrid if located in Ho Chi Minh) following Japan Business Hours Minimum of 13 salary months / year. Consider UP 2 times / year BONUS: Tet bonus, holiday bonus, HR recommendation bonus ... Seniority allowance (working time from 2 years or more). Provided with laptop and necessary working equipment. 5 official working days / week. Participate in the weekly Saturday Vocational Training, have allowance and lunch support.Saturday, Sunday + 12 days off / year Clubs and many cultural _ sport _ art activities sponsored or supported by the company (For example: football, table tennis, badminton, swimming, music, English, games ... ) Health assurance: Periodic health check, support to buy high quality health insurance ... Join the Rikkei Care Health Plan. Spiritual comfort: Play music on demand every day, fresh fruit, integrated teambuilding activities; Go out near and far everywhere. Opportunity to go to Japan to work and travel everywhere.
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