The Opportunity
As a Senior Communications Specialist, you will be responsible for developing and executing the internal and external communications strategy for our organization to ensure operational efficiency and support thought leadership. You will be responsible for creating and delivering compelling content that engages employees, customers and business partners. You will work closely with key stakeholders to ensure all internal and external communication is clear, consistent, and aligned with the company’s goals and values.

Position Responsibilities:

• Develop and execute comprehensive communication strategies, playing a vital role in our transformation and engagement agenda at Manulife Vietnam.
• Effectively communicate organizational initiatives and projects to the public, employees, and stakeholders.
• Craft engaging and factual content in English and Vietnamese, focusing on creative storytelling for both internal and external communications.
• Plan, edit, and curate content for various communication channels like newsletters, Linked In, town halls, events, and regular memos.
• Draft impactful messages, talking points, and speeches for senior executives, in written or spoken form.
• Ensure consistency in internal communications across departments, aligning with external communication messages.
• Manage internal communication during crisis situations affecting organizational perception and reputation.
• Collaborate with the Public Relations team and handle designated external communications.
• Liaise with regional or global offices on corporate communication matters as necessary.
• Measure the effectiveness of communication initiatives and adjust strategies as needed
• Manage & execute other ad-hoc projects when being assigned

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.
• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
• You thrive in teams and enjoy getting things done together.
• You take ownership and build solutions, focusing on what matters.
• You do what is right, work with integrity and speak up.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

• Personal Attributes and Culture Fit
• Exceptional writing, editing, proofreading, and translating skills in both English and Vietnamese.
• Strong communication and interpersonal skills, with an ability to cultivate and sustain positive relationships with stakeholders across the organization.
• Strong project management and organizational abilities, capable of handling multiple projects concurrently with keen attention to detail.
• Proficiency in technology and tools for internal communication, including email marketing software, intranet platforms, Microsoft Teams, and social media.
• Self-motivated and capable of working independently with minimal supervision.

Required Qualifications:

• Minimum 3 years of relevant communications experience
• Bachelor’s degree in journalism, communications, public relations, or a related field.
• Fluency in English is mandatory.

What can we offer you?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
Professional development and leadership opportunities.

Our commitment to you

• Values-first culture
  We lead with our Values every day and bring them to life together.
• Boundless opportunity
  We create opportunities to learn and grow at every stage of your career.
• Continuous innovation
  We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity and Inclusion
  We foster an inclusive workplace where everyone thrives.
• Championing Corporate Citizenship
  We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com .

In Office