• KMS Software: Leverage software domain expertise to help clients make better business decisions in technology platforms, increase speed-to-market, and gain critical development support through innovative technology solutions.
• KMS Solutions: Empower BFSI businesses to embrace the digital finance revolution and expedite clients’ journey towards complete digitalization, technology consulting, data analytics, software development, and software quality.
• KMS Healthcare: Build transformative next-gen technologies to solve healthcare’s most challenging problems, providing innovative tools and expertise to providers, payers, life sciences, and medical technology vendors.

Responsibilities

• Address internal team and customer escalation requests, providing timely and effective solutions. Ensure follow-up to guarantee resolution.
• Consult on best practices and offer workarounds if the current product doesn’t meet customer requirements.
• Proficiency in installing the client’s product (software/hardware) – Kobiton specific.
• Analyze log files, and develop automation test scripts for issue investigation.
• Coordinate with the development team to understand customers’ issues and get them solved.
• Create samples, documents, and ticket summaries to guide end-users and internal teams.
• Capability to directly communicate and showcase products to customers.
• Establish enduring relationships based on trust through prompt support and open, interactive communication to achieve a high customer renewal rate.
• Perform additional duties as assigned (IT admin tasks)

Qualifications

• At least an upper-intermediate skill level of English
• Likely having 4+ years of experience (flexible depending on how fast your learning and technical developing capabilities are)
• Strong problem-solving skills and the ability to obtain deep knowledge of project technologies.

• Good knowledge of SQL, Postgresql.
• A strong understanding of hardware and software, especially Linux distribution, is a plus.
• Proficiency in CRM and support systems, such as Zendesk and Service Now, is a plus.
• Fundamental knowledge of automated testing tools like Appium or Web Driver API is also advantageous.
• Enjoy working with customers and engaging in external communications.
• Ability to work well under pressure and handle unexpected calls effectively.
• Strong problem analysis and solving skills with the ability to understand customer needs.
• Experience in leading and coaching at least one team on various projects (Leadership level)

Benefits and Perks

• Working in one of the Best Places to Work in Vietnam
• Building large-scale & global software products
• Working & growing with Passionate & Talented Team
• Diverse careers opportunities with Software Services, Software Product Development, IT Solutions & Consulting
• Attractive Salary and Benefits
• Two performance appraisals every year and performance bonus
• Onsite opportunities: short-term and long-term assignments in North American (U.S, Canada), Europe, Asia.
• Flexible working time
• Various training on hot-trend technologies, best practices and soft skills
• Premium healthcare insurance for you and your loved ones
• Company trip, big annual year-end party every year, team building, etc.
• Fitness & sport activities: football, tennis, table-tennis, badminton, yoga, swimming…
• Joining community development activities: 1% Pledge, charity every quarter, blood donation, public seminars, career orientation talks,…
• Free in-house entertainment facilities (foosball, ping pong, gym…), coffee, and snack (instant noodles, cookies, candies…)