Job no: 524087
Brand: Discova
Work type: Full time
Location: Hanoi, Vietnam
Categories: Wholesale & Product

About the Opportunity
As a member of the Discova Tailor-made Sales team, you will be a part of a group of passionate individuals who are committed to consistently delivering an excellent sales experience and who take pride in their expertise of Discova’s product offerings and destinations.
You are focused on exceeding the agents’ expectations and an expert at building well-crafted itineraries, confident in making recommendations and providing expertise to agents on requests for traveling. You are self-assured and approachable, a strong seller, and are keen to share that sales know-how with a team of like-minded individuals.
Your main responsibilities are:

• Consistently apply Discova’s One Best Way for B2B enquiry handling, including qualifying the enquiry, communication guidelines, inclusions and services, overcoming objections, and closing the sales.
• Build rapport with partners by engaging with them where they need us, be it by phone, email, text, chat/messenger, or video call.
• Develop ‘sticky’ relationships with agents and partners by showing your interest in them and their customers, beyond just the request at hand.
• Love to chase target and exceed your own sales targets.

About you
The Essentials:

• A degree in tourism and hospitality is an advantage.
• Minimum 1-year experience in the tourism industry or inbound tourism is desirable.
• Fluent in both written and spoken English is required, other European languages would be an advantage.
• Proven experience of meeting and exceeding sales targets and KPI's.
• Expertise and knowledge about tourism destination is essential.
• Advanced computer skills and the ability to confidently learn new computer systems.

The Attributes:

• Outstanding sales skills with strong customer care focus.
• Results orientated, highly organised and great at problem solving.
• Excellent communicator – comfortable communicating by phone, video calls, email, and chat/messenger.
• Able to remain calm and patient under pressure and juggle multiple tasks.
• Able to work independently and within a team, assisting team members to help everyone achieve results.
• Comfortable with a flexible rotating roster that may include late nights, weekends, and early mornings and flexible when uncertainties and changes arise. Your commitment to a 24-hour shifting schedule is mandatory and greatly appreciated.
• Willing to travel on business when required.
• Personally aligned with Discova’s company purpose and values.
• Proficiency in Microsoft Office applications and Discova’s systems would be an advantage.

About Discova
As a leading regional destination management company operating in numerous destinations across South, East, and Southeast Asia, joining the Discova team means being in your element.
Discova holds responsible travel at its core, working responsibly with customers, host communities and local business partners to offer the best value, highly rated experiences with customer satisfaction as a hallmark of their service. As a company, we provide thrilling global career advancement opportunities, a wonderful and supportive team culture, distinctive leave benefits, and social events that stand out in the industry.
Discova’s people are homegrown—95% are locals, blending local know-how with an understanding of what makes a Discova trip to their home country special.
To be part of the Discova family is to be in your element, and being in your element means being the best you can be in any situation, doing what you love, whatever your role, being valued for who you are and what you do, continuing to grow as the world changes, and joining a family that creates a world of possibilities.

To learn more about Discova click: https://www.discova.com/

Work Perks!
What's in it for you: We are renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. The passion and dedication of our teams keep the company on top of the industry ladder. That's also why we offer some great employee benefits and perks outside of the norm.

Have fun: At the heart of everything we do at Discova is a desire to have fun. Reward and Recognition: Celebrate your and others' success at our regular Buzz Nights and the annual Global Gathering—you'll have to experience it to believe it!

Use your smarts: Our people always use their quick thinking, expertise, and tenacity to figure things out.

Love for travel: We were founded by people who wanted to travel and wanted others to do the same. That passion is evident in our people and service. From travel discounts to inspection trips, travel invigorates, and this transcends into our culture.

Be appreciated: Our benefits go beyond the industry standards as we truly value those seeking growth with Discova for an extended period. Working holidays, extended leave and work anniversary benefits are all part of the Discova philosophy.

Personal connections: We are a big business founded on personal relationships. "We work globally, live locally" is one of our credos that really makes a difference in our world of travel possibilities.

A career, not a job: We offer genuine opportunities for people to grow and evolve. We back our people all the way, regardless of the results. We are firmly committed to supporting every employee's professional and personal development.

Giving Back: As one of the very few, we are proud to provide corporate social responsibility programmes across all our departments. These programmes support nominated charities through workplace giving, promote volunteering, and support fundraising initiatives through our employee giving and office environmental Programmes. All our employees can even enjoy one volunteer day per calendar year. We thank all candidates for their interest; however, only those selected to continue the process will be contacted.

Exclusivity Notice: We are not currently engaging with external recruitment agencies for this specified position. Any applications received through a recruitment agency will be considered under the sole ownership of Discova. Should the situation change, we will communicate any updates accordingly

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