Lobby area

• Daily checklist for front Office: ensuring the inspection of cleanliness, equipment, and the professionalism of the contractor’s staff.

Customer Service Counter

• Maintain clean and tidy counter.
• Daily check on the condition of the decorative plants at the counter and water them as necessary.
• Prepare the necessary forms to assist guests.

Main tasks

• Record customer information/feedback, notify the head of department, and forward the information to the relevant departments.
• Provide essential project information when required.
• Have a thorough understanding of the functionalities of the Property Cube app and how to monitor tasks under the supervision and guidance of the manager.
• Coordinate with other departments such as accounting, engineering, security and cleaning staffs when needed.
• Have a thorough understanding of the building's regulations and the basic procedures of the Customer Service department currently implemented in the project.
• Follow department procedures and manager's directions.

Proper Storage and Compliance

• Properly store equipment, tools, and spare parts after use.
• Follow department procedures and manager's directions.

Reports

• Prepare reports in accordance with the instructions from the direct supervisor
• Immediately report to the manager or technical department all abnormal phenomena, risks, or insecurity that could cause fire/explosion.

Other tasks

• Prepare reports in accordance with the instructions from the direct supervisor
• Immediately report to the manager or technical department all abnormal phenomena, risks, or insecurity that could cause fire/explosion.

• High school diploma or above; currently enrolled in a relevant field preferred
• Strong communication, empathy, and customer service orientation.
• Ability to manage multiple tasks efficiently.
• Basic proficiency in using databases and spreadsheets for information management
• Ability to withstand high levels of work-related pressure and manage personal emotions effectively.
• Proactive in tasks, willing to learn new knowledge, and ready to provide support when requested.
• Good command of English for effective communication.

What will we offer?

• Ready to kick off your career? Savills Vietnam offers hands-on training to launch you into the real estate world.
• Learn from the best: Get insider tips and guidance from experienced mentors who've been there and done that.
• Level up your skills: Sharpen your skills such as communication and teamwork to become a well-rounded pro.
• Intern today, Savillian tomorrow: Impress us with your performance and get a full-time job at Savills Vietnam! Check out how others have done it!
• Join the Savills community: We're a diverse and inclusive workplace where your voice matters.