Argentina Job Openings

Parexel

Cloud Operation Engineer

Vicente López

October 17, 2024


Vicente Lopez, Argentina
Job ID R0000024030
Category IT
ABOUT THIS ROLE
Parexel Cloud Infrastructure Solutions is seeking a motivated Cloud Operation Engineer to our global team. Cloud Operations actively engage with customers to identify support issues proactively and reactively such areas as connectivity, infrastructure support within a well-established Azure Environment.
Key Accountabilities:
  • Respond to queries and issues via ticketing system.
  • Troubleshoot and fix technical faults and issues.
  • Diagnose issues and explain technical details clearly.
  • Ensure all knowledge base documentation is accurate and up to date.
  • Required to participate in out-of-hours activities including On-Call.
  • Ensuring a timely response to end user issues and incidents which are received via Email or the Service desk tools.
  • Actively engaging through communication and all forms of interaction with their end users to understand, troubleshoot and identify issues and resolutions to these issues where possible
  • deploying Azure resources using automation
  • Ensure deployment packages are completed.
Skills:
  • Ability to function in a Global Organization with a flexible and dynamic team environment.
  • Proven ability to work in a fast-paced environment with shifting priorities.
  • Strong analytical and problem-solving skills
  • Ability to work with cross-functional teams and communicate effectively.
  • Excellent communication and interpersonal skills.
  • Strong presence and presentation skills.
Knowledge and Experience:
A seasoned IT professional with experience in providing IT services within the large hybrid Azure Infrastructure eco system.
  • At least 2+ years’ experience in a technical support role.
  • Solid understanding of Microsoft Azure.
  • Experience with scripting/automation technologies (Azure Devops, Power Shell, ARM, YAML, Terraform)
Education:
  • B.A. or B.S. in Computer Science or equivalent degree or industry experience.
  • Certification in Azure Administration (AZ-104: Microsoft Azure Administrator) Desirable
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