Apply for Customer Service Role at Copeland

Argentina Job Openings

Copeland

Customer Service

Buenos Aires

FULL TIME

November 8, 2024

About Us

We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.

Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!

This function is responsible for maintaining customer service level with Argentina region customers. The function will consolidate the Customer demand to load in the origin system (Oracle), will make the strong follow up and coordinate the material available for shipments on time.

This function consolidates finished goods responsibility to support One Face to the Customer, accelerate DC pull implementation, improve pull and parameter management process discipline and consistency, heighten customer focus, and enhance clarity of ownership and accountability.

Responsabilities:

Consolidate the Argentina region demand
Analyze the demand and inform the opportunities (anticipation) and risks (delays)
Manage the Open Order report (late / On Time) – strong follow up
Intensive follow up will all buyer and Comex team
The specialist will be the main contact (bridge) with Customers and Copeland
Manage the Customer Orders – receive, analysis and load customer order into the system
Manage the Order and material available – picking and shipping as customer need

Requirements:

Experienced in supply chain customer service management between 3-5 years}
Strong skill communication
Analytic, concentrated and focused
Excel skills
Oracle user
English (intermediate)

Education

Graduation in Administration, Logistics or graduated similar area.

Our Commitment to Our People

Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.

Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.

Flexible and competitive benefits plans offer the right options to meet your individual/family needs . We provide employees with flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!

Our Commitment to Diversity, Equity & Inclusion

At Copeland, we believe having a diverse, equitable and inclusive environment is critical to our success. We are committed to creating a culture where every employee feels welcomed, heard, respected, and valued for their experiences, ideas, perspectives and expertise . Ultimately, our diverse and inclusive culture is the key to driving industry-leading innovation, better serving our customers and making a positive impact in the communities where we live.

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