Nerdy was founded in September 2015 by 2 LSE graduates. One day, they decided to create a simple service that could connect experienced freelancers with students to help them solve their uni-related problems.
We strongly believe in the value of passing insights and knowledge between peers. Our mission is, therefore, to facilitate the flow of first-hand knowledge to help businesses, universities, and students achieve their goals.
We are looking for passionate and enthusiastic people who want to start their career by joining our Customer Support team!
Customer Support Representative is responsible for placing clients’ orders, providing support to clients through guiding them in product usage, and resolving customer complaints.
Don't miss this flexible opportunity to gain valuable, well paid experience!
To apply, you need to:

• Have good communication and problem-solving skills;
• Be located in Argentina (this is a fully remote position);
• Have at least an Upper-Intermediate level of written and spoken English;
• Be able to work different types of shifts on a weekly basis to cover our Western markets:
• 2 am - 10 am (GMT-3;: 1-2 shifts per week)
• 10 am - 6 pm (GMT-3; 1-2 shifts per week)
• 6 pm - 2 am (GMT-3; 2+ shifts per week)
• Strong understanding of what a great customer experience should look like;
• Working laptop or PC;
• Stable internet connection (broadband speed: 50 Mbps and more);

It would definitely be a plus if:

• You have any customer support experience;
• You thrive working in an English-speaking environment

The job itself entails:

• Interaction with existing customers via text message interface;
• Guidance on order placing and post-purchase requests;
• Provide assistance with the web interface;
• Handle complaints and issues;
• Cooperate with other teams to make sure that our clients receive the best experience possible

The job doesn’t include cold calling or calls of any kind.
The offer is:

• Remote work: work from anywhere in the world!
• A flexible schedule that you can combine with whatever it is you need to combine work with

From 10 to 15 shifts per month during low season;
15-21 shifts per month during the middle season
21+ shifts during high season

• Competitive salary paid in USD to your Wise account (400+ USD on average depending on your performance and number of shifts);
• Personal performance bonuses in addition to the salary that encourage you to make your contribution and be a true team player;
• Timely payments (twice a month!);
• Friendly, professional, and ambitious team;
• Constant support from experienced Team Leaders within the team;
• Paid onboarding sessions that prepare you for any type of client or situation at work or in life :)
• Strong corporate culture, mutual support, and togetherness;
• Opportunity to build a career and gain an experience that will serve you in a long-term perspective;
• Non-monetary perks and regular corporate online outings and educational events;
• Bonuses for referring friends (referral program).

Tipo de puesto: Tiempo completo
Sueldo: $300,00 - $700,00 al mes
Idioma:

• inglés? (Obligatorio)