Argentina Job Openings
Chevron
IT System Support Analyst
Buenos Aires
FULL TIME
November 8, 2024
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Provide technical support and troubleshooting for internally developed software applications and vendor software packages.
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Monitor system performance and ensure the availability and reliability of software applications.
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Collaborate with development teams to resolve software issues and implement updates or patches.
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Manage software installations, configurations, and upgrades.
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Document support processes, procedures, and troubleshooting steps.
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Assist in the evaluation and selection of new software solutions to meet business needs.
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Conduct training sessions for end-users to ensure effective use of software applications.
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Maintain strong relationships with software vendors to ensure timely support and updates.
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Participate in the development and implementation of IT policies and procedures.
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Stay current with industry trends and emerging technologies to provide innovative support solutions.
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Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
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At least 3 years of proven experience as an IT System Support Analyst or similar role.
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Skilled in supporting internally developed software
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Skilled in implementing and supporting vendor software packages including software installation, configuration, maintenance and deployment.
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Skilled in troubleshooting and resolving software issues.
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Skilled in database management and query languages (e.g., SQL).
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Experience implementing cybersecurity best practices in application support.
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Skilled in testing methodologies and applying multiple levels of testing (Functional, Integration, and UAT)
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Experience working in a geographically distributed team following Dev Ops practices and agile methodologies like SAFe, Scrum, or Kanban. Ability to evaluate and prioritize requirements based on business impact and technical complexity.
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Excellent business analysis, problem-solving, and analytical skills, and attention to detail.
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Excellent communication and interpersonal skills, as well as being customer service-oriented
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Experience with ITIL or other IT service management frameworks.
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Knowledge of scripting languages (e.g., Ansible, Power Shell, Python) for automation.
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Knowledge of cloud platforms (e.g., Microsoft Azure, AWS).
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Familiarity with low code platforms (e.g., Power Platform).
Relocation will not be considered.
Expatriate assignments will not be considered.
Chevron regrets that it is unable to sponsor employment Visas or consider individuals on time-limited Visa status for this position.
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