Argentina Job Openings
Cognizant
Team Leader Service Desk
Buenos Aires
FULL TIME
October 23, 2024
We are currently looking for a Service Desk Team Leader, to be part of a project for a very well-known healthcare technology solutions company. Overall, this company fuses technology, a deep understanding of the body, and leading medical science to create never-before-seen solutions.
What do we value?
People with initiative and responsibility, who have excellent English and Spanish communication skills, and highly client-centric oriented.
Key Responsibilities:
- You will oversee the managing of a team of operators handling service desk requests via phone, chat, and email.
- You will be responsible for conducting effective resource planning to maximize productivity, design and analyze of reports to find performance gaps.
- Coach the team accordingly and monitor in real time the SLAs to ensure all objectives are met.
- You should be proficient in Spanish and English.
- 2-3 years of work experience as a Service Desk or Call Center team lead/supervisor.
- Proficient in CRMs and Service Desk/Contact Center tools (Service Now, Avaya CMS Supervisor, NICE, etc.)
- Microsoft Office proficiency (intermediate knowledge of MS Excel is required).
- Excellent communication in both Spanish and English.
- Strong organizational skills, comfortable managing multiple competing priorities.
- Ability to monitor and analyze real-time data.
- Able to adapt quickly in a rapidly changing environment.
- Goal and result-oriented mindset.
- A career in one of the largest and fastest growing IT services providers worldwide.
- Ongoing support and funding with training and development plans.
- Opportunity to work for leading global companies.
- Our work environment is diverse, collaborative and inclusive. We create conditions for everyone to thrive.
- A highly competitive salary and great benefits, such as OSDE for you and your primary family group, annual bonus and many other benefits that we are going to share during the selection process.
Shift: Full Time, hybrid mode.
Are you ready?
Join our team!!
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