Roca Alliances is a specialized recruitment firm in the tech sector, connecting top talent with leading global companies. We provide tailored hiring solutions, ensuring the perfect match for each role. Our deep understanding of industry trends allows us to conduct targeted, efficient recruitment. Committed to excellence, we build long-lasting partnerships that drive business success. At Roca Alliances, we help businesses thrive by delivering the right professionals to meet their needs.
This time, we are partnering with a global leader in IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT teams, powered by AI. The company has experienced strong double-digit growth over the years, serving diverse industries in over 20 countries and managing more than 15 million endpoints globally.
We believe in being clear about who we are and what we expect. Our success comes from being CONFIDENT, DETERMINED, and RESPONSIBLE. The people who thrive here are those who go the extra mile for our customers and for their own career growth and financial future.
Core Values: Confident, Determined, Responsible.

Role Description

This role supports our onshore team in driving the rapid expansion of our business. The primary responsibility is serving as a Support Developer, troubleshooting technical challenges and ensuring our product functions seamlessly.

Key Responsibilities

Proficiency in Front-End Technologies

• Strong command of Java Script, HTML5, and CSS, with expertise in responsive web design.
• Ability to translate design mockups into responsive, extensible, and reusable user interfaces using industry best practices.

Technical Problem Solving

• Exceptional problem-solving skills with the ability to analyze and resolve complex technical issues efficiently.

Development Tools

• Experience with common front-end development tools, including Babel, Webpack, and NPM.
• Familiarity with code versioning tools (e.g., Git) and CI/CD pipelines (e.g., Git Hub Actions).

API and Asynchronous Programming

• Knowledge of RESTful APIs and a solid understanding of asynchronous programming concepts.

• ️ Cloud Expertise

• Understanding of AWS services, including S3, API Gateway, RDS, and Lambda, with the ability to integrate these into workflows.

Candidate Skill Requirements

Education & Experience

• Bachelor’s Degree in Computer Science, Engineering, or a related discipline.
• ️ 3–4 years of relevant production support experience in a dynamic environment.

Core Competencies

• Exceptional problem-solving and troubleshooting abilities.
• • ️ Proven track record for hitting deadlines and performing well under pressure.
• Self-driven work ethic with the ability to work independently.
• ️ Excellent communication skills, ensuring clear and effective collaboration.

Technical Skills

• Advanced Proficiency:
  • Java Script/Type Script, HTML5, CSS, and responsive web design.
  • Experience with Node.js and modern frontend frameworks like React.js, Polymer, or Redux.
• Cloud Services (AWS):
  • ️ Compute: EC2, AMI, Lambda, Elastic Beanstalk, S3.
  • Security: IAM, AWS Config, Cloud Trail.
  • Network: VPC, Subnets, Router, Transit Gateway, VPN, VPC Endpoint.
  • Observability: Cloud Watch Alarms, Cloud Watch Logs, VPC Flow Logs, ECS/EKS Enhanced Monitoring.
• ️ Understanding of scalable architecture concepts, serverless, and cloud-native architecture.
• In-depth knowledge of production deployment strategies.