About the Role:
Are you passionate about helping people take the next step in their education? This is your chance to play a vital role within our Admissions & Enrolments Team, where you’ll help guide students from registration to enrolment and support them throughout their educational journey.
As an Admissions & Enrolments Officer, you’ll be at the forefront of our students’ experience, ensuring a seamless enrolment process by reviewing documents, meeting compliance requirements, and offering ongoing support both pre- and post-training. Your role will be crucial in helping students begin their exciting learning journey.
What You'll Do:

• Support students through every stage of the enrolment process.
• Ensure documentation and compliance requirements are met.
• Regularly communicate with students, making sure they feel informed and supported.
• Use your attention to detail to maintain accurate records within our student management systems.
• Thrive in a fast-paced environment, meeting daily and weekly KPIs and contributing to a collaborative team dynamic.

About You:
If you’re a people person with a passion for customer service and an eye for detail, this role is perfect for you. You’ll need:

• Excellent communication skills and a ‘can-do’ attitude.
• Experience in customer service and administration, with the ability to work independently and within a team.
• Strong organisational skills, especially when working under pressure or meeting deadlines.
• Confidence using student data systems like VETtrak.
• Our team members work varied hours therefore availability between 8:30 am – 6:00 pm Monday to Friday may be required.

Why You’ll Love Working with Us:
At Builders Academy Australia (BAA), we are more than just a training provider – we’re a community. As a multi-award-winning organisation in the building and construction industry, we take pride in shaping the futures of our students and our people. Here’s why joining our team is the right choice:

• Award-Winning Excellence: 2021 Victorian Small Training Provider of the Year and 2020 Australian Small Training Provider of the Year.
• Commitment to Growth: Be part of a team that’s growing and evolving in exciting ways.
• Supportive Culture: We value our employees, offering a stable, rewarding environment with plenty of room for growth.
• Make an Impact: Lead change and help shape the next generation of builders.

Who We Are:
Builders Academy Australia (BAA) and City-Wide Building and Training Services (CWBTS) are dynamic Registered Training Organisations (RTOs) focused on delivering high-quality training in building and construction. Part of UP Education, a leading dual-sector education group with 40+ campuses across Australia and New Zealand, we’re proud to be a driving force in the education and construction industries. Our strong industry connections mean we deliver the most relevant and up-to-date training available.
Apply Today:
Be part of something bigger – where your work helps transform lives and careers in the building and construction industry. Visit www.buildersacademy.com.au to find out more and apply now to lead change and shape the future with us!
Our application process:
Questions about your identity help us appreciate the diversity of individuals looking to work at UP Education, ensuring we’re attracting applications from people with identities and perspectives that are as diverse as our students. These are voluntary disclosures and candidates can elect not to answer these questions.
We are an equal opportunity employer. As part of our commitment to equity, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.