About the role
The purpose of this role is to provide respective, non-judgemental, empathetic, supportive, people-focused interactions, and form part of a multidisciplinary team, delivering high quality care to patients. The Ambassador is a non-traditional security role, managed under Hospital and Health Service Security, that provides a patient-focused liaison role within select clinical areas. This role is focused on the proactive engagement of patients and visitors to improve the 'customer experience' by promoting a safe environment and the provision of high quality patient focused care.
About you
Our ideal candidate will be someone who can carry out the following key accountabilities in accordance with the Metro North Health's values:

• Continually monitors and actively patrols the designated clinical areas and proactively engages patients, visitors and staff to develop a positive safety culture and creates opportunities to enhance the user experience by making connections with those in the area and, where possible, alleviating some of the stresses and anxiety through respectful interpersonal interactions.
• Uses supportive verbal techniques and engages staff resources to identify appropriate strategies aimed at the de‐escalation of potentially violent behaviour.
• Develops relationships and maintains liaison with clinical and operational stakeholder groups (i.e. Nursing, Medical, Social Work, Mental Health, Occupational Therapy, Security and volunteers) to ensure effective communication and consultation in the development of appropriate support and/or intervention strategies.
• Immediately identifies any concerns or observations relating to obvious changes to the apparent health of patients and or visitors (i.e. loss of consciousness, dizziness, obvious laboured or difficult breathing, unresponsiveness, etc.) in the area.
• Collect and report basic data outlining the number of patient contacts made during each shift.Establishes knowledge of the support options and resources available (i.e. warm blankets, food and drink, community resources, etc.) and liaises with staff to ensure their applications are appropriate and not contrary to clinical needs (i.e. some patients may be Nil by Mouth (NBM) and therefore should not be given food or water).

Health Equity
It is expected that all Metro North Health staff, including the incumbent of this role as a valuable member of the Metro North workforce, contribute to the health equity agenda and meet the intent of supporting the defined six actions that specifically meet the needs of Aboriginal and Torres Strait Islander people within the National Safety and Quality Health Service Standards (NSQHS), by actively supporting the elimination of racial discrimination and institutional racism; supporting increased access to health care; influencing the social, cultural and economic determinants of health; supporting the delivery of sustainable, culturally safe and responsive health services; and recognise the importance of working with Aboriginal and Torres Strait Islander peoples, communities and organisations to design, deliver, monitor and review the health and support services we provide.
Benefits when working for us

• Rewarding career and development opportunities across a wide range of clinical and non-clinical areas
• Value driven organisation which provides a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance
• Flexible working arrangements and competitive salary rates with annual incremental increases
• Benefit from a higher than standard employer contribution to Superannuation of up to 12.75% and access to salary packaging

Be part of a world-class, dynamic and growing health service that embraces technology and innovation, excellence in healthcare, quality teaching and cutting edge research. Metro North Health is committed to providing a diverse and inclusive workplace for all employees. We offer unique and rewarding professional development opportunities in a safe and flexible work environment with a focus on putting our people first. You can find out more about why it's so great to work at Metro North here: https://metronorth.health.qld.gov.au/careers
Find out about the role in more detail and how to apply in the attached Role Description.
APPLICATIONS RECEIVED VIA THIRD PARTIES (RECRUITMENT AGENCIES ETC.) WILL NOT BE ACCEPTEDThis work is licensed under a Creative Commons Attribution 3.0 Australia License.