About the role
We are seeking an exceptional Customer Service Consultant to join our dynamic team at Startek’s Ambulance Victoria Campaign. This 35 hour per week part-time role is integral in providing high-quality customer service and support to our valued Ambulance Victoria membership base. As a Customer Service Consultant, you will be the voice of Ambulance Victoria, delivering exceptional experiences and outcomes for our customers.
Details You Need to Know

• Start Date: Monday, 21st of October 2024
• Comprehensive Training for 5 days in a classroom setting followed by two weeks of on-the-job training
• Rotating Roster: Monday to Friday, 8:00am to 8:00pm and Saturday, 9:00am to 5:00pm
• Permanent 35hr Part Time Contracts with Startek -Ambulance Victoria - guaranteeing 35 paid hours per week
• Permanent Pay Rate of $25.80 plus super & leave & benefits
• All offers will be subject to a Police Check which we will perform

What you'll be doing

• Respond to enquiries from the public providing professional and empathetic customer service through a variety of channels
• Make Outbound Retention calls to existing members
• Provide accurate information and guidance to callers on Ambulance Victoria services and processes
• Escalate complex enquiries to the appropriate team or department
• Maintain detailed records and documentation of all customer interactions
• Identify opportunities to improve customer experience and contribute to process improvements
• Adhere to all relevant policies, procedures and compliance requirements

What we're looking for

• Previous experience in a customer service or call centre environment, preferably within an administrative or insurance-based sector
• Excellent communication and interpersonal skills, with the ability to engage with customers in a professional and empathetic manner
• Strong problem-solving and decision-making abilities to handle complex enquiries
• Demonstrated resilience and the ability to work calmly under pressure
• Experienced in using CRM systems and technology to deliver efficient customer service
• A genuine passion for delivering exceptional customer experiences

What we offer

• Competitive salary and benefits package
• Opportunities for Hybrid working model arrangements depending on competency
• Opportunities for ongoing training and career development
• Supportive and collaborative team environment
• Access to employee assistance programs and wellbeing initiatives

About us
Startek Australia is a leading provider of customer experience solutions, with a strong focus on delivering exceptional outcomes for our clients and their customers. As a trusted partner of Ambulance Victoria, we are committed to supporting their critical role in the community. Join our team and be a part of something truly meaningful.
Apply now for this exciting opportunity to make a difference as an Ambulance Victoria Customer Service Consultant with Startek Australia.
Job Types: Part-time, Permanent
Pay: $52,369.98 – $82,700.88 per year
Expected hours: 35 per week
Shift:

• Rotating roster

Work Days:

• Monday to Friday
• Weekend availability

Work Location: In person
Expected Start Date: 21/10/2024