Company Description
Supporting millions of Aussies since 1988 with low fees and competitive long-term performance. Profits back to members, not shareholders
Closing date: 8th September 2024*
Please note Rest does not accept speculative resumes from recruitment agencies.

Job Description

• Leading Industry Fund - recognised as a Linked In top 5 place to work
• Be part of a driven, purpose led team
• Sydney Located
• Hybrid Working - Blend of Sydney CBD Office and Home

About Us
Established in 1988, Rest is one of Australia’s largest profit-to-member superannuation funds.
We support nearly two million members, with around $75 billion of funds under management and are recognised as a responsible investment leader*. We believe when members understand and engage with their super, they’re more likely to get a better retirement outcome.
Everything we do at Rest is underpinned by our values and behaviours, we want to Be Daring, Keep it Simple, Take Action and Have Grit. To put it simply we want our people to thrive and love the work they do.
About the Role
Application Support Activities

• Provide first and second-level technical support to application end-users, responding promptly and professionally and undertaking appropriate analysis to identify root cause.
• Support and maintain applications, including Atlassian Suite (Confluence/JIRA), Share Point, Power Apps, Power BI, Tableau, Pivotal CRM, and Board Vantage throughout their lifecycle by applying patches, updates, and configuration changes to ensure the stability, security and optimal performance of business systems.
• Coordinate activities with external vendors to ensure the ongoing operation, functionality and performance of systems within the application portfolio.
• Work closely with cross-functional teams to provide feedback on application performance, usability, and functionality with a view to continual application improvement.
• Deliver user training sessions to educate end-users about application functionalities and best practices.
• Develop and maintain process maps for critical application-related activities

Vendor Governance:

• Establish and manage relationships with software vendors and service providers.
• Oversee vendor performance to ensure adherence to service level agreements (SLAs) and contractual obligations.

Stakeholder Management:

• Act as a point of contact for matters related to the application portfolio.
• Maintain relationships with application business owners to understand business needs and priorities.
• Communicate effectively with stakeholders at all levels, providing regular updates on application performance, project progress, and strategic plans.
• Negotiate and manage expectations to ensure the delivery of solutions that align with business objectives and user needs.

Qualifications

• Bachelor’s degree in computer science, Information Technology, or a related field is preferred. However, equivalent experience or relevant certifications can also be considered.

Required experience, understanding or credentials including:

• Proven experience in an application support role, with hands-on experience supporting enterprise-level applications.
• Strong analytical and problem-solving skills, with the ability to diagnose and resolve technical issues.
• Excellent communication and interpersonal skills, with experience in managing stakeholder expectations.
• Understanding of ITIL or similar frameworks for IT service management.
• Experience with vendor relationship management and governance.
• Proficiency in relevant computer applications, databases, and operating systems.
• Familiarity with process mapping tools and methodologies would be advantageous
• Ability to work independently and as part of a team, managing multiple priorities in a fast-paced environment.
• Strong time management skills to meet deadlines and resolve critical issues promptly.

Additional Information
Benefits
Our benefits have been designed so you can tailor your experience with us and include:

• Personal and professional development opportunities
• Flexible, hybrid working – work to suit your lifestyle (must be based in Australia)
• Purchase leave scheme and gender neutral 16 weeks paid parental leave
• Super Contribution Continuation for 12 Months of parental leave
• Meeting free breaks (Rest Stops)
• Income Protection Insurance
• Rest Excellence awards (peer recognition awards based on Rest’s values and behaviours)

If you share our values, believe you can help make a difference for our members and want to be part of a leading superannuation fund with a Super culture, please click Apply Now.
Rest is committed to creating a flexible work environment and culture that embraces diversity, equity, and inclusion - where people feel welcome, safe to be themselves and inspired to do their best.
We value the different backgrounds, lived experiences and abilities our diverse team brings. We welcome and encourage applications from candidates of all ages, cultural backgrounds, faiths, gender identities, sexual orientations and thinking styles. This includes people with disability, neurodiverse individuals, Aboriginal & Torres Strait Islander peoples and those with disrupted work history due to career or other breaks.
Please note only people with the right to work in Australia will be considered.

• Funds under management as at 31 December 2022. Rest is recognised as a Responsible Investment Leader by the Responsible Investment Association Australia (RIAA) in its Responsible Investment Benchmark Report 2022.

Rest will review applications prior to the closing date and may close the role earlier