Australia Job Openings

Telstra

Business Technology Advisor

Merrylands

FULL TIME

September 5, 2024

Employment Type

Permanent

Closing Date

19 Sept 2024 11:59pm

Job Title

Business Technology Advisor

Job Summary

Job Description

We're Australia's leading telecommunications and technology company. With a global presence in more than 22 countries, we have a strong global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.

We are committed to making Telstra the best place to work and creating a diverse and inclusive workplace that works for everyone.

What is the focus of the role?

Our TBTC Business Technology Advisors (BTA), plays an important role in providing project and technical support to our account management team, as well as developing and maintain relationships within the TBTC channel and strategic technology partners.

The primary activity for a BTA is to be consistently engaged with the portfolio through regular collaboration with the AM team to assist with identifying new opportunities and developing suitable solutions and your daily plan would be built around these types of engagements. This activity would include scheduled interactions with AM’s, customer presentations (VC and face to face), consistent engagement with TBTC strategic partners and internal stakeholders, as well as dedicated time to assist with building solution commercials and proposals.

In a typical day you will have scheduled sessions with AMs to discuss customer opportunities and potential solutions, as well as partners and internal TBTC stakeholders to provide advice and consultation on new business opportunities and upcoming changes to technology and release strategies.

FY24 is the year of growth and as a team we have a laser sharp focus on our four pillars:

Brilliant people and partnerships
Customer obsession
Execution excellence
Responsible growth and returns

As a Business Technology Advisor (BTA) at TBTC you will report into the Sales Lead and Centre Lead and provide support to the broader account management team. Utilising your passion for technology and excellent customer service skills, you create the ultimate experience and turn our customers into loyal Telstra fans who support our TBTC.

You provide advanced solutions and best practice guidance, make decisions based on your commercial acumen and understanding of the market, coordinate with other departments to actively listen to customer’s concerns and support sales and marketing teams to turn our business goals into a reality.

You will always put the customer first and support our pillars of Customer Obsession, Brilliant People and Partnerships, Responsible Growth and Returns and Execution Excellence.

What you need to thrive in this role

Previous experience working in a Telstra store or TBTC
Proven sales experience working in fast paced SAAS and Technology industry
High levels of contracts negotiation and pricing skills
Highly analytical with advanced reporting skills
Key interest in ICT and the future technology landscape
Multitasker who can adapt to a variety of scenarios and situations
Exceptional internal and external stakeholder management skills
High levels of written and verbal communication skills
Exceptional attention to detail and time management skills
Embrace, adopt and utilise Telstra tools and technology to enable better business processes
Demonstrated commitment to relationship building and working in partnership with key stakeholders
Excellent communicator with strong interpersonal, engagement and presentation skills
Understand the impact of your role and will think out of the box to deliver results
Show initiative, enthusiasm and pride in work and display resilience in a change environment

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