Australia Job Openings
Office of the Public Guardian
Central Intake and Referral Officer
Brisbane
August 30, 2024
Join us as we protect, support, advocate, educate and empower, to build a Queensland where our most vulnerable community members can live with dignity.
Key responsibilities: - Provide timely, high quality service to members of the public, stakeholders, and consumers via contact centre activities.- Create a positive relationship in all interactions, maintaining a professional and friendly manner and ensuring support and professional interaction as a priority.
- Maintain professional and effective communication and problem-solving skills, including when dealing with clients in complex and emotive situations.- Maintain appropriate recordkeeping in relation to all calls received and activities undertaken.- Refer ongoing enquiries to the relevant business area within OPG in a timely and efficient manner.- Develop and maintain knowledge relevant to the role, and actively participate in appropriate learning and development processes.- Perform administrative activities to support the provision of service delivery of the CIRT.- Comply with privacy requirements and legislative obligations ensuring confidentiality, privacy and integrity of information is not compromised.
Job Ad Reference: QLD/587203/24
Closing Date: Monday, 09 September 2024This work is licensed under a Creative Commons Attribution 3.0 Australia License.
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