Australia Job Openings
The Meat and Wine Co
Central Reservations Agent
Kew
PART TIME & CONTRACT
September 20, 2024
Working directly with the Central Reservations Manager, you will be responsible for reservations for our 5 Melbourne based steak house restaurants - The Meat & Wine Co and Hunter & Barrel.
Being the first point of contact with our guests, our agents should want to make a positive impact on the people you interact with, leaving them with a memorable first impression.
Key tasks:
- Ensuring all reservations are handled promptly and recorded accurately and provide efficient and professional service to all guests
- Maintain a thorough knowledge of all stores and promotions
- Maintaining brand knowledge and current with restaurant operational requirements in relation to reservations management ie, seating times, minimum spends etc
- Provide exceptional customer service and communication. Listening to guests in order to understand their needs and offer tailored options for reservations,
- Respond to all guest feedback
- Be knowledgeable of the brand loyalty program and provide appropriate benefits to our current and future members.
- Employee discounts in our restaurants
- A training program dedicated to developing our team and giving them the best opportunities to succeed
- Potential career progression with a national company
- Support from an experienced dedicated team
- A Team player with high level of initiative and the ability to work autonomously
- Previous reservations management experience within restaurant essential.
- Proficient computer knowledge and skill essential, i.e., Microsoft Word/excel, email. Specific experience with other computer systems is preferred including; Seven Rooms, Phone Systems, Google Drive, POS, time & attendance, online training.
- Excellent communication, attention to detail, administration and time management skills
Job Types: Part-time, Casual
Expected hours: 20 – 30 per week
Benefits:
- Employee discount
- Referral program
- Afternoon shift
- Day shift
- Every weekend
- Monday to Friday
- Morning shift
- Weekend availability
- Penalty rates
- Kew, VIC 3101: Reliably commute or planning to relocate before starting work (Required)
- reservations: 1 year (Required)
- Hospitality: 1 year (Preferred)
- Australia (Required)
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