Introduction:
Casual - Sydney (multiple locations)

Professional support and development provided

Client Services Officer positions available at reproductive & sexual health NGO clinics. State of the art facilities with comprehensive clinical supports and opportunities to build your customer service and administration skills in reception, call handling, general administration, appointment scheduling and billing.

• Casual shifts available at across our Metropolitan Clinics (Newington, Fairfield and Penrith)
• Flexibility to work at all metro clinics if required is highly desirable.

Family Planning Australia (FPA) is the leading provider of reproductive and sexual health services in NSW. As an independent not-for-profit organisation, we offer expert clinical care, information, and advice for everybody in every family as well as education and training and evidence-based research to support doctors, nurses, and other professionals.

Develop and expand your administration and customer service skills in a specialised clinical setting focusing on reproductive and sexual health across clinics, day surgery and our new appointment call centre.

Your benefits

• Specialised clinical setting with a variety of administration duties

Learning & development support

Modern clinical facilities

• Multidisciplinary team
• Comprehensive client services team support structures

Fully accredited against the National Safety & Quality Healthcare Standards

Values

• All staff must fully support the FPA values
• FPA is a pro-choice organisation

Please refer to our website for our Visions and Values

Interested?

Click here to access the full position description

Contact Jenny Bui on 02 8752 4356 or jennyb@fpnsw.org.au for a confidential discussion

Description:
Position Overview

Our Client Services Officers play an important role in supporting the operation of Family Planning Australia (FPA) clinics, day surgery and appointment call centre. This is a multi-faceted role which is responsible for providing clerical, administrative and reception support across our range of clinical services. The position is part of a multidisciplinary team.

Casual hourly rate: $34.23 - $35.99 (hourly rate based on exp)

Skills and Experiences:
Essential criteria

• Relevant certificate level qualifications in business administration or similar
• Minimum 2 years previous experience in an administration, reception or call centre role
• High level computer skills including word processing, spreadsheets and data entry
• High level interpersonal and communication skills
• Proven ability to handle high volume of telephone calls
• Demonstrated ability to work effectively as part of a multidisciplinary team
• Exceptional customer service skills
• Must have Australian working rights

Desirable criteria

• Previous experience in a healthcare environment, including use of electronic medical record systems and client billing
• Previous experience in basic financial systems
• Experience working with culturally and linguistically diverse clients and/or Aboriginal and Torres Strait Islander communities

Other requirements

• A Criminal Record Check and Working With Children Check are required prior to commencement
• Immunisation/vaccination requirements apply