Australia Job Openings

NAB - National Australia Bank

Consultant, Direct Strategy

Docklands

FULL TIME

October 6, 2024

Work type: Permanent Full time
Pay Level: Group 3
Talent Acquisition Contact: Dedrey Erng

View Role purpose statement

Apply your passion for driving transformation through strategic planning and cultural change to embody our customer obsession
Make your impact on our Personal Banking Contact Centre space during an exciting time of change
Work in a dynamic and challenging environment, navigating change and ambiguity with your expertise.

In this Consultant, Direct Strategy role, you will

Incubate initiatives designed to deliver industry-leading customer experiences in the contact centre.
Undertake scenario analysis to evaluate potential outcomes and guide strategic decision making.
Collaborate with key stakeholders to ensure alignment to strategic plans and metrics
Partnering with SMEs across the business and developing an understanding of our frontline operations to support initiatives that address change and challenges.
Develop reporting across strategic metrics to ensure business units are on track to meet strategic goals.

What you'll bring

Experience (3+ years) supporting and delivering short and long term large-scale strategy and planning initiatives, absolutely mandatory.
Experience analysing large, complex data sets to derive insights, able to consider and contextualise data sources, collection and structure to provide accurate and meaningful insights with intermediate proficiency in Excel, required.
Outstanding stakeholder management, able to form strong working relationships across several initiatives and communicate with influence to coordinate delivery.
Confidence in handling ambiguity appropriately whether by seeking clarification or working with the available information and your business knowledge.
Good operational awareness, applies their deep business understanding to identify opportunities for optimisation and continuous growth.
Experience with human centred design, highly regarded.

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, please visit www.nab.com.au/about-us/careers/apply-for-job. To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.

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